Collection & Delivery Manager

Parcelforce Worldwide; Greater London; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Family friendly support

Dental insurance

Health assessment

Benefits account

Wellbeing services

Job summary

Parcelforce Worldwide in Acton, London is seeking a Collection & Delivery Manager to lead a mixed team of drivers, admin staff and warehouse colleagues. You will be accountable for health and safety, KPI delivery and cost control while driving service quality.

You will manage resources within a unionised environment, optimise schedules and ensure swift resolutions to customer inquiries. This role requires strong leadership, excellent communication and a focus on continuous improvement and staff

Qualifications

• Experience leading a large team in express parcels
• Experience in a unionised environment preferred
• Proven track record of achieving KPIs and service targets

Responsibilities

• Lead depot team including drivers, admin staff, and warehouse personnel
• Ensure health & safety compliance and safe working environment
• Drive service quality and customer satisfaction while controlling costs
• Collaborate with local sales to maximise revenue opportunities and resolve issues promptly

Skills

Team leadership

Health & safety

KPI management

Communication

Budget management

Resource planning

Job description

Job reference number 342572

Collection & Delivery Manager

£40,457 per annum, £3,222 London allowance, potential 15% bonus and 25 days annual leave plus bank holidays

Full time, 41 hours per week

Permanent

London North West PFW Depot, Acton, London, W3 0TH

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Acton, London North West. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.

About The Role

As a line manager to admin staff alongside a team of delivery and collection drivers, self-employed owner drives and warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity.

Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Attendance: Monday - Friday 05:48 - 14:00. A degree of flexibility is required.

About You

It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people and the following skills and experiences:

• From a express parcels background with some experience of working in a unionised environment
• Managing and supporting a large team to maximise performance, service and achieving KPIs
• Drive high customer satisfaction by ensuring service quality and managing swift resolutions
• Ensure health & safety compliance , maintaining a safe working environment
• Good communication skills, with the ability to engage and motivate team members to work to high standards
• Experience of introducing improvements and successfully guiding people through significant periods of change
• Ability to build effective working relationships with your team, unions and key stakeholders
• Experience of managing resources and budgets

Closing Date

Sunday 20th September. Please note, this advert may close early if the appropriate number of applications has been reached

Assessments

w/c 5th October

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account - You will have access to your personal benefits account on our "My Bundle+" platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

About Us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

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