Collection and Litigation Specialist

Stellar Select Limited; Watford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Collection and Litigation Specialist in Watford. The role involves supporting customers through repayment plans and managing collections and litigation cases while ensuring compliance with financial regulations. Ideal candidates will have loan servicing experience within the mortgage sector, strong communication skills, and the ability to handle challenging situations effectively. The position offers competitive compensation and benefits, including a contributory pension scheme and private medical healthcare.

Benefits

Contributory Pension scheme

Private Medical Healthcare

Life Assurance

Dental Plan

Annual leave purchase scheme

Refreshments

20 days annual leave plus bank holidays

Superb development opportunities

Qualifications

• Experience in Customer Service, Arrears Management, or Litigation within the mortgage sector is preferred.
• Strong communication skills and ability to negotiate effectively.
• Ability to work under pressure and prioritise effectively.

Responsibilities

• Support customers in financial difficulty by agreeing on sustainable repayment solutions.
• Contact customers in arrears and set realistic plans to clear them.
• Maintain strong compliance and uphold Treating Customers Fairly (TCF) principles.
• Manage loans approaching term end and discuss exit strategies.
• Handle all collections and litigation cases via phone, email, and post.

Skills

Loan servicing experience

Strong telephone communication

Negotiation skills

Attention to detail

Organised approach

Ability to work independently

Proactive attitude

Ability to manage challenging conversations

Job description

Job Title: Collection and Litigation Specialist

Location:Watford

Salary: Competitive and based on experience

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• Contributory Pension scheme
• Private Medical Healthcare
• Life Assurance
• Dental Plan
• Free eye tests
• Annual leave purchase scheme
• Social events
• Refreshments
• 20 days annual leave with bank and public holidays on top
• Perk box
• Superb development opportunities

About the position of Collection and Litigation Specialist:

We're delighted to be exclusively recruiting for a Collection and Litigation Specialist. You'll support customers by phone, email, and post, agreeing on sustainable repayment plans, managing loans approaching term end, and handling a mix of collections and litigation cases, including more complex matters. You'll work closely with external partners, ensure invoices and redemptions are processed accurately, and always uphold fair customer outcomes.

Responsibilities for the role of Collection and Litigation Specialist:

• Support customers in financial difficulty by phone, email, and post, agreeing sustainable repayment solutions (e.g., arrangements, capitalisation, forbearance, payment holidays).
• Proactively contact customers in arrears to understand their circumstances and set realistic plans to clear arrears within the mandate.
• Maintain strong compliance and ensure Treating Customers Fairly (TCF) principles are upheld.
• Follow set processes to assess all available options and escalate cases outside mandate.
• Manage loans approaching term end, discussing exit strategies and next steps.
• Meet all SLA requirements and monitor performance.
• Review and process third-party invoices, resolving discrepancies.
• Handle all collections and litigation cases via phone, email, and post, ensuring timely and satisfactory resolution.
• Collaborate with solicitors, receivers, and surveyors on litigation and complex case matters (e.g., defended claims, fraud, title issues).
• Produce redemption figures and manage related queries in line with the process.

Experience and skills required for the role of Collection and Litigation Specialist:

• Loan servicing experience is essential with a background in Customer Service, Arrears Management, or Litigation within the mortgage sector (preferred).
• Strong telephone communication and negotiation skills.
• Excellent attention to detail with a logical, organised approach.
• Able to work independently and as part of a team.
• Proactive, self-motivated, and able to prioritise effectively.
• Confident in managing challenging conversations and working under pressure.

For more information regarding the role of Collection and Litigation Specialist, please get in touch with us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.