Collection Agent

HRC Recruitment; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

15% contributory pension

Discretionary annual bonus

33 days annual leave

Life Assurance (x4)

Job summary

HRC Recruitment is seeking a Payment Support Agent to join a leading UK motor finance company in Glasgow. The role is full-time, 35 hours per week, with a salary of £26,000 and a benefits package.

You will handle arrears cases, make outbound calls, and maintain accurate customer records while ensuring compliant, customer-focused outcomes. You’ll work in a dynamic team that values service, transparency and adaptability.

Responsibilities

• Manage arrears cases to bring the customer’s agreement up to date with good outcomes.
• Handle inbound and outbound customer calls and update records after each call.
• Undertake letters, emails and texts to customers with accurate record keeping.
• Ensure performance levels are met in line with expectations.
• Update customer details and contact content for each agreement worked.
• Follow compliance procedures for all activities.

Job description

Location: Glasgow

Salary £26,000

Hours: 35hrs per week

Are you a Payment Support Agent ready to take your career to the next level?

Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.

They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.

They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do.They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.

This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.

What does the day-to-day look like?

• Manage and control arrears cases to bring the customer’s agreement up to date whilst ensuring good customer outcomes.
• Handle inbound and outbound customer calls updating records accurately after each call.
• Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.
• Ensure performance levels are maintained in line with expectations.
• Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
• Follow all compliance procedures in respect of activity undertaken.
• Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
• Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
• Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
• Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.

What shifts would I be working?

• Full time - 35hrs per week covering the operational hours

In return, our client offers an excellent benefits package including:

• 15% contributory pension
• Discretionary annual bonus
• 33 days annual leave
• Life Assurance (x4)
• Wellbeing initiatives

And many more.

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.