Colleague Resolution Advisor

Foreign, Commonwealth & Development Office (FCDO); Milton Heights; Hybrid; GBP 40,000; Full time

Job summary

A governmental office in the UK is looking for a Colleague Resolution Advisor to provide strategic support on employee relations matters. The candidate will guide managers, shape inclusive practices, and improve dispute resolution frameworks. Ideal candidates should possess strong communication skills and a CIPD qualification. This is a hybrid role with an attractive salary of £40,000 and various benefits including pension scheme and generous holiday.

Benefits

Contributory pension scheme

Life Assurance

Employee Incentive Scheme

25 days holiday plus public holidays

Holiday purchase scheme

Sports and Social Club

24/7 Employee Assistance Programme

Access to mental and physical health tools

Enhanced parental leave

Charity matched funding scheme

Qualifications

• Strong communication skills to influence and negotiate at all levels.
• CIPD qualification (Level 5) or equivalent experience in HR or ER.
• Experience managing employee relations ensuring compliance with laws.

Responsibilities

• Provide first-line advice on employee relations matters.
• Support managing complex employee relations cases.
• Lead the development of ER policies and toolkits.

Skills

Strong communication skills

CIPD qualification (Level 5)

Experience managing employee relations

High level of computer literacy

Attention to detail

Problem-solving

Empathy and cultural awareness

Analytical skills with ER data

Education

CIPD qualification (Level 5)

Tools

MS Office

HRIS

Job description

Colleague Resolution Advisor - Milton Keynes

About MIB— our people are passionate about making roads safer by getting uninsured and hit‑and‑run drivers off our roads. In partnership with Police, Insurers and Government we aim to make it a thing of the past, and until then we compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit‑and‑run drivers and paid over £400 million in compensation.

About the role

In this pivotal role, you will provide strategic support on employee‑relations matters, guiding managers and resolving issues constructively. You will champion our dispute‑resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture.

Key responsibilities

• Provide first‑line advice and guidance to managers and employees on ER matters, including disciplinary, grievance, performance and absence management, and lead standard cases through to resolution.
• Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning.
• Lead the development and continuous improvement of ER policies, procedures and toolkits, ensuring alignment with best practice and organisational values.
• Maintain accurate and confidential records of ER cases and outcomes, and use data effectively to inform decision‑making.
• Monitor ER case trends, analyse data, and elevate recurring issues or risks with recommendations for proactive interventions.
• Design and deliver ER‑related training and capability‑building sessions for line managers, supporting a shift toward confident, values‑led resolution practices.
• Apply and embed the organisation’s dispute‑resolution framework to support fair, timely and constructive resolution of workplace issues, escalating complex cases as appropriate.
• Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies.
• Stay informed of changes in employment legislation and ER best practice, contributing to internal knowledge sharing and continuous improvement initiatives.

Skills and Experience

• Strong communication skills, with the ability to influence, coach and negotiate confidently across all levels of the organisation.
• CIPD qualification (Level 5) or equivalent experience in a senior HR or ER advisory capacity.
• Experience managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies.
• High level of computer literacy (MS Office) and experience using HRIS and case‑management systems for documentation and reporting.
• Demonstrated ability to manage confidential and sensitive information with discretion and professionalism.
• Excellent attention to detail and a commitment to delivering high‑quality, accurate work.
• Takes ownership of actions, deliverables and outcomes, with a proactive approach to problem‑solving.
• Works independently with confidence, showing initiative and sound judgement in complex situations.
• Builds strong relationships and demonstrates empathy, inclusion and cultural awareness.
• Analyses ER data and case trends to identify risks, inform decisions and support continuous improvement.
• Develops practical, values‑led solutions to a range of employee‑relations challenges.
• Navigates complex problems with clarity and strategic insight.
• Thrives in a fast‑paced, high‑volume environment, maintaining focus and resilience under pressure.

Job Details

Job Title: Colleague Resolution Advisor

Salary: £40,000

Grade: 11

Working Hours: 35 hours

IT kit supplied – £320 (before tax) startup allowance

Hybrid working – 2 days in office per week from our Milton Keynes office, MK14

Other Benefits

• Contributory Group Stakeholder Personal pension scheme
• Life Assurance
• Employee Incentive Scheme
• 25 days holiday (plus public holidays)
• Holiday purchase scheme
• Sports and Social Club
• 24/7 Employee Assistance Programme
• Free access to online tools to support mental and physical health
• Enhanced maternity, paternity and adoption leave
• 1 volunteer day each year and charity matched funding scheme

EEO Statement

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB—a place where you can bring your best self to work every day.

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