Colleague Communications Manager - m&s Group

MARKS&SPENCER; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

20% colleague discount

Holiday allowance

Discretionary bonus

Pension and life assurance

Induction and training

M&S Choices portal

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is seeking an experienced internal communications professional to join our fast-paced team in London. You will translate business strategy into clear, engaging communications for colleagues across a large organisation, partnering with senior stakeholders to support transformation and culture programmes.

You will develop content across newsletters, town halls, events and IRIS, measure impact, and drive improvements.

Qualifications

• Significant internal communications experience in a large, complex organisation.
• Exceptional written and verbal communication skills.
• Experience supporting transformation, change or culture programmes.
• Strong background in strategic messaging, comms planning and campaign delivery.
• Experience creating or overseeing multi-channel content including events, video and visuals.

Responsibilities

• Partner with leaders across Retail, People, Digital & Technology and Finance to deliver colleague communications aligned to business priorities.
• Develop engaging content and campaigns across newsletters, town halls, huddles and IRIS to keep colleagues informed and connected to the M&S strategy.
• Create compelling stories to bring transformation, culture and performance to life for colleagues at all levels.
• Lead comms around colleague initiatives including wellbeing, development, benefits, DE&I and charity partnerships.
• Measure effectiveness, gather insights, and use data to continuously improve engagement and outcomes.

Skills

Internal communications

Stakeholder management

Content creation

Campaign delivery

Multi-channel content

Storytelling

Data analysis

Job description

What you'll do

Your key accountabilities will include:

• Partner with leaders across Retail, People, Digital & Technology and Finance to create and deliver colleague communications that support business priorities, transformation programmes and strategic change.


• Develop engaging content and campaigns across a range of channels including newsletters, town halls, huddles and IRIS, ensuring colleagues remain informed, inspired and connected to the M&S strategy.


• Create compelling stories that bring transformation, culture and performance to life, helping colleagues understand both the long‑term vision and the day‑to‑day activity that supports it.


• Lead communications around colleague-focused initiatives including wellbeing, development, benefits, DE&I activity and charity partnerships, helping reinforce M&S as a great place to build a career.


• Measure the effectiveness of communications, gather insight from colleagues and use data and feedback to continually improve engagement and communication outcomes.

Who you are

We're looking for an experienced internal communications professional who thrives in a fast‑paced, complex environment and enjoys working closely with senior stakeholders. You'll be a confident storyteller, able to translate business strategy into clear, engaging communications that resonate with colleagues at every level.

You'll bring:

• Significant internal communications experience, ideally gained within a large, complex organisation.


• Exceptional written and verbal communication skills.


• Experience supporting transformation, change or culture programmes.


• A strong background in strategic messaging, communication planning and campaign delivery.


• Experience creating or overseeing multi‑channel content, including events, video and visual communications.


• The ability to build strong relationships, influence stakeholders and deliver at pace

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you've completed your probation


• Competitive holiday allowance with the option to buy more


• Discretionary bonus schemes linked to your performance and ours


• Strong pension and life assurance to help plan for the future


• Tailored induction and training to support your development from day one


• Exclusive perks and savings through our M&S Choices portal


• Market‑leading family policies, including parental, adoption and neonatal leave


• 24/7 wellbeing support, including virtual GP access and mental health services


• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.