Coffee Equipment Field Service Engineer with Vehicle

MATTHEW ALGIE; Ilford; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading coffee equipment company in Ilford is seeking a Field Service Engineer to install, maintain, and repair coffee equipment. The role offers a mix of planned maintenance and reactive calls, with full training and support from a technical team. Candidates should have a strong knowledge of electrical and mechanical maintenance, and excellent customer service skills. This full-time position includes a salary ranging from £35,200 to £37,400 per annum, plus various benefits such as annual leave and a service vehicle.

Benefits

28 days annual leave

Service vehicle

Private pension

Private medical cash-back scheme

Employee assistance programme

Staff discounts

Qualifications

• Thorough knowledge of electrical and mechanical maintenance.
• Field Service experience preferred but not essential.
• Proven track record in a customer-facing service environment.

Responsibilities

• Install, maintain, and repair coffee equipment.
• Attend fault calls promptly and efficiently.
• Monitor part usage for KPI goals.

Skills

Customer communication

Customer service skills

Understanding technical diagrams

Meeting KPIs

Full driving license

Education

City & Guilds or equivalent in Electrical/Mechanical

Job description

A leading coffee equipment company in Ilford is seeking a Field Service Engineer to install, maintain, and repair coffee equipment. The role offers a mix of planned maintenance and reactive calls, with full training and support from a technical team. Candidates should have a strong knowledge of electrical and mechanical maintenance, and excellent customer service skills. This full-time position includes a salary ranging from £35,200 to £37,400 per annum, plus various benefits such as annual leave and a service vehicle.