Coffee and Retail Development Manager (Fixed Term)

Chartwells Independent; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading food service company is seeking a Coffee & Retail Development Manager to lead and optimize non-food sales across coffee and retail sectors. The role involves developing sales strategies, championing coffee culture, and driving innovation in customer experience. The ideal candidate has proven commercial experience and excellent stakeholder management skills. This is a hybrid role requiring travel based on business needs.

Benefits

Competitive Salary

Opportunity for travel

Supportive work culture

Qualifications

• Proven commercial experience in coffee, retail or beverages.
• Strong skills in pricing, margin and ROI analysis.
• Ability to translate insights into actionable plans.

Responsibilities

• Develop and execute coffee and retail strategy for sales maximization.
• Champion a strong coffee culture.
• Lead ESG initiatives supporting net-zero goals.

Skills

Commercial experience in coffee, retail or beverages

Strong commercial acumen

Excellent influencing and stakeholder management skills

Strategic thinker

Skilled in project delivery

Passionate about coffee and market innovation

Job description

Coffee & Retail Development Manager

• Fixed Term (12 months)
• Competitive Salary
• Hybrid role with travel to sites required in line with business needs

Overall Purpose

Lead and optimise non-food sales strategy across coffee, beverages, cafés, retail, and vending. Drive like-for-like volume and sales growth through innovative offers, commercial excellence, and market-leading coffee culture.

Key Responsibilities

• Develop and execute the coffee, café, retail and vending strategy to maximise sales, profit, and customer experience.
• Champion a strong coffee culture, positioning us as an expert and leader in the sector.
• Use market and customer insights to shape brand, pricing and product strategies that align with site demographics and client needs.
• Curate a compelling beverage and retail range, balancing high‑street brands, own‑label, and social enterprise offers.
• Recommend optimal equipment and format solutions across barista, self‑serve, hospitality and vending channels.
• Partner with operations and Foodbuy teams on ranging, pricing, costs and margin management to drive commercial performance.
• Lead ESG initiatives in hot beverages and retail, supporting net‑zero and social value goals.
• Act as subject matter expert for operational, sales and retention teams, supporting bids and new business mobilisations.
• Collaborate with suppliers, marketing and L&D to ensure consistent quality, training and promotional activity.
• Drive retail innovation, including frictionless and digital ordering solutions, loyalty and rewards.
• Audit and optimise retail and vending ranges, ensuring the right suppliers, pricing and brand alignment.

Key Skills & Experience

• Proven commercial experience in coffee, retail or beverages
• Strong commercial acumen with expertise in pricing, margin and ROI analysis.
• Excellent influencing and stakeholder management skills.
• Strategic thinker with the ability to translate insight into actionable plans.
• Skilled in project delivery, communication and customer engagement.
• Passionate about coffee, service and market innovation.
• Full clean driving licence required.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds and abilities. Where our colleagues feel valued, can reach their full potential and thrive – Diversity is Our Strength!