Coach Community & Customer Advisor

Sama; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A technology-driven coaching company is seeking a Coach Community & Customer Advisor to engage with the coaching community and support client growth. This remote role requires strong HR experience, knowledge of L&D, and a passion for fostering engagement. The candidate will lead community activities and collaborate with teams to enhance offerings. Compensation ranges from £50-70K with room for growth.

Benefits

Compensation £50-70K

Remote role with team collaboration

Access to a professional coach

Regular training and development

Qualifications

• Experience in HR consulting, executive coaching, or L&D.
• Thrives in fast-paced, dynamic work environments.
• Knowledge of executive coaching is beneficial.

Responsibilities

• Lead community engagement efforts, organizing webinars.
• Ensure best practices align with Sama's mission.
• Develop workshops and training initiatives.
• Collaborate with growth team on new products.
• Use data to monitor engagement and trends.
• Share insights across Marketing, Product, and Sales.

Skills

Community engagement

Learning and development (L&D)

Problem-solving

Relationship building

Education

Corporate HR experience

Job description

Coach Community & Customer Advisor

Location: Remote, within EST or GMT zone

At Sama, we're more than just a fast-growing, technology-driven coaching company. We're driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential.

Today, we're tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.

Ready to be a part of a team of highly motivated individuals who think like owners and are driven to consistently deliver amazing experiences?

Your mission, should you choose to accept it:

We're seeking a dynamic individual from an HR background to step into the pivotal role of Coach Community & Customer Advisor. Working closely with the Coaching team, you will continue to grow and support a world-class Coach Community, ensuring we are the platform of choice for the best Executive Coaches around the world.

You will leverage your knowledge of L&D to support the Growth Team, advising clients on building their development programs and exploring how Sama can partner with them via our development offerings.

Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about fostering engagement and empowerment, contributing to positive change on a global scale.

This role will report to our CoFounder & Head Coach, Caitlin Foley.

If you're a self-starter and relationship builder with experience in HR consulting, executive coaching, or learning and development (L&D), we would love to hear from you!

What you'll be doing day to day:

• Community engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.
• Sama best practices: Ensure that the coach community is well-informed of new features, adopting best practices aligned with Sama's mission
• Develop Offers: develop workshops, webinars, training and other initiatives, leveraging the coaches' experience and expertise.
• Liaise with the growth team: Collaborate with the growth team to develop strategies to introduce new products to our clients. Execute these strategies by coordinating with coaches
• Data-driven growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performance
• Cross-functional collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunities

Requirements: What you'll need to succeed

• Corporate HR experience, preferably within financial services, professional services or similar industries
• Extensive experience in and knowledge of learning and development (L&D)
• Experience working in a start-up, as a freelancer or consultant
• Ability to thrive in a fast-paced, dynamic work environment, delivering high-quality output
• Be a self-starter with an ownership mindset
• Knowledge of executive coaching would be beneficial
• Experience in sourcing coaching, training, and development services is a plus

What people would say about you:

• You have an entrepreneurial mindset and are autonomous
• You're a proactive problem solver
• You're extremely curious and driven by action
• You're scanning for new opportunities and potential challenges
• You have a bias for action—you're a doer
• You are open, trustworthy, and committed
• You're a team player who is accountable and happy to take on some leadership responsibilities when needed

Benefits: What you'll get

• Compensation £50-70K
• Remote role, with lots of team collaboration
• Plenty of room for growth as our ambitious team grows too
• Access to a professional coach via our platform
• Regular training and development

Why join us?

We advocate that coaching creates a safe space to expand perspectives and provides tools to succeed, positively impacting diversity and inclusion, driving a culture of belonging. We're driven by our shared values:

• Adaptable: Creativity, flexibility, and efficiency in responding to challenges
• Strive for Greatness: Pushing ourselves to deliver outstanding performance in everything we do
• Open: We support and embrace a variety of experiences, thought, preferences and personalities
• Honest: Always transparent and truthful
• Fun: Fostering connection through a playful approach

If you've finished reading this and feel this opportunity resonates with you, we're excited to hear from you.