Co-ordinator Carer Financial Wellbeing (2 Year Fixed Term Contract)

Carers Support West Sussex; Horsham; Remote; GBP 45,000 - 58,000; Full time

Benefits offered by this job

Training and development

Flexible working

Annual leave 33–36 days

Job summary

Carers Support West Sussex is seeking a Coordinator for Carer Financial Wellbeing on a 2-year fixed-term contract. The role is predominantly home-based with regular travel across West Sussex, requiring leadership, high-quality welfare benefits advice and development of partnerships with ACCA and local partners.

The post involves designing workshops, delivering training, and shaping services to improve financial resilience for unpaid carers.

Qualifications

• Substantial experience of welfare benefits, income maximisation, financial wellbeing or related advice services.
• Ability to lead, motivate and develop staff while maintaining high service standards.
• Confidence in designing and delivering workshops, training and learning opportunities for diverse audiences.
• Understanding of prevention, resilience and early intervention alongside crisis support.
• Ability to build positive partnerships across organisational boundaries.
• Strong organisational, proactive approach balancing operational and development work.
• Compassionate, professional and committed to improving outcomes for unpaid carers.

Responsibilities

• Lead and develop the Financial Wellbeing and Resilience Offer for carers across West Sussex.
• Provide line management, supervision and professional leadership to Welfare Benefits Advisors.
• Deliver and support high-quality welfare benefits, income maximisation and financial wellbeing advice, including complex cases where appropriate.
• Lead operational partnership with ACCA and develop clear referral pathways, warm referral processes and coordinated support.
• Oversee SGN-funded partnership activity and support sustainability of delivery models.
• Design and deliver workshops, webinars, resources and learning opportunities to improve carers’ financial confidence and resilience.
• Provide training and briefings for staff, volunteers and partners on financial wellbeing and referral processes.
• Collaborate with partners to identify opportunities for prevention, early intervention and community-based support.
• Maintain accurate records, monitor outcomes and contribute to reporting, evaluation and service improvement.
• Identify opportunities for partnership development, innovation and improved carer experiences.

Skills

Welfare benefits

Income maximisation

Financial wellbeing

Leadership

Workshop delivery

Partnership development

Organisational development

Job description

Co-ordinator Carer Financial Wellbeing (2 Year Fixed Term Contract)

Work Location: Horsham - Home Based

Work Pattern: 37 Hours per week. Monday to Friday

Closing Date: 23-11-2026

Help unpaid carers improve their financial wellbeing, build resilience and access the support they need to continue caring. This is an exciting opportunity to lead and develop Carers Support West Sussex’s financial wellbeing offer for unpaid carers. Reporting to the Information & Advice Service Manager, you will oversee welfare benefits advice, financial wellbeing activity, partnership development and preventative support which helps carers navigate financial challenges and build long-term resilience. You will provide line management to the Welfare Benefits Advisors while working closely with Arun & Chichester Citizens Advice (ACCA), local authorities, health partners and community organisations to create joined-up pathways into financial wellbeing support. You will play a key role in strengthening warm referrals, direct appointment booking approaches and coordinated support for carers. This is a varied role combining leadership, specialist advice, partnership working, training and service development. You will oversee SGN-funded partnership activity, coordinate financial wellbeing workshops and learning opportunities, monitor outcomes and help shape future financial wellbeing and resilience services for carers. Appointments are subject to an appropriate Disclosure and Barring Service. Interview Dates: 3rd, 4th and 7th Dec 2026.

Job Role

Key Responsibilities

• Lead and develop the Financial Wellbeing and Resilience Offer for carers across West Sussex.
• Provide line management, supervision and professional leadership to Welfare Benefits Advisors.
• Deliver and support high-quality welfare benefits, income maximisation and financial wellbeing advice, including complex cases where appropriate.
• Lead the operational partnership with ACCA and develop clear referral pathways, warm referral processes and coordinated support arrangements.
• Provide oversight of SGN-funded partnership activity and support the sustainability of successful delivery models.
• Design and deliver workshops, webinars, resources and learning opportunities that improve carers’ financial confidence and resilience.
• Deliver training and briefings for staff, volunteers and partners to strengthen understanding of financial wellbeing support and referral processes.
• Work with partners to identify opportunities for prevention, early intervention and community-based support.
• Maintain accurate records, monitor outcomes and contribute to reporting, evaluation and service improvement.
• Identify opportunities for partnership development, innovation and improved experiences for carers.

About You

• You have substantial experience of welfare benefits, income maximisation, financial wellbeing or related advice services.
• You can lead, motivate and develop staff while maintaining high standards of service delivery.
• You are confident designing and delivering workshops, training and learning opportunities for different audiences.
• You understand the importance of prevention, resilience and early intervention alongside crisis support.
• You build positive partnerships across organisational boundaries and enjoy working collaboratively with others.
• You are organised, proactive and comfortable balancing operational responsibilities with service development activity.
• You are compassionate, professional and committed to improving outcomes for unpaid carers.

Location

The role is predominantly home-based and requires regular travel across West Sussex.

Flexible Working

Occasional early mornings, evenings or weekends may be required to support working carers, partnership activities or service delivery requirements, agreed in advance with reasonable notice and time off in lieu where agreed.

Employee Benefits

• Training and Development: Opportunities for professional development and training.
• Flexible Working: Flexible working hours and remote working options.
• Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
• Healthcare and Employee Assistance Programme with perks and discounts.
• Enhanced Maternity/ Paternity/ Adoption Pay.
• Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong. We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. Disability Confident Scheme We are proud to be an employer committed to disability equality. Wewill offer an interview to disabled applicants who meet the essential criteria for the role. To be considered under the Scheme, please tick the relevant box on your application form. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at [e-mail]

Values we are looking for in Candidate

We are focused , putting carers at the heart of everything we do.

We act together , working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders , working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support

• Quality– the highest practical level we can reach in outcomes, learning and behaviour
• Inclusivity– respecting people, cultures, and organisations
• Caring– improving quality of life and influencing behaviour change
• Integrity– operating with honesty and reliability
• Loyalty– long-term committed partnerships and co-operation
• Innovation– driving our service development and our will to succeed