Co-ordinator

Mears Group PLC; Greater London; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Company van & fuel card

Inclusive workplace networks

Job summary

Mears Group PLC in London is seeking a Works Co-Ordinator to support scheduling of operatives and subcontractors, ensuring efficient resource management across a responsive repairs contract in the London area.

You will maintain IT systems, ensure PDA updates, and produce weekly reports while delivering a customer-focused service that keeps repairs on track and within target times. The role offers full-time permanent employment with 42.5 hours per week and a salary up to £32,709.

Qualifications

• Reporting into the Business Support Manager; perform administrative tasks as required.
• Chasing up works; sending letters to tenants about works.
• Booking appointments with sub-contractors.
• Typing up quotes and notes for completion of works.
• Assisting sub-contractor portal; running weekly reports.
• Sending reports to senior management; stocking stationery.
• Ensuring IT systems are used and PDA updates.

Responsibilities

• Work with all team members to ensure an efficient and productive service for tenants and client.
• Monitor and update repairs status, including jobs raised, scheduled, cancelled or overdue.
• Maintain a customer-focused approach and professional communication with service users and stakeholders.
• Act as a key liaison between tenants, maintenance workers and client for ongoing work.
• Follow and support company policies, procedures and training.
• Provide backup to other coordinators and attend meetings and training as required.

Skills

Time management

Organisational skills

Computer systems (Microsoft)

Written and verbal communication

Interpersonal skills

Customer experience

Tools

MS Office

Job description

Works Co-Ordinator

Annual salary: up to £32,709.00

Salary

£32,709.00 per annum, plus great company benefits

Location

London Kensington Kensal Road

Contract

Full Time / Permanent / 42.5 hours a week

Due to internal progression, we are looking for a Works Co-Ordinator to join our team working in the London area, this is with a stable and profitable contract on responsive repairs, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Co-Ordinator you will support in the scheduling of operative and sub-contracts resource, to ensure effective resource management is kept. Deliver a customer focussed repairs service that performance ensures targets are met and achieved.

Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.

Required

Reporting into the Business Support Manager you will support her with any administrative task that is required of you, this may include but not limited to:

• Chasing up works
• Sending out letters to tenants to make aware of works being taken out
• Booking appointments with sub-contractors
• Typing up quotes
• Typing up notes for completion of works
• Assisting sub-contractor portal
• Running weekly reports
• Sending reports to the senior management
• Ensuring stationary cupboard is kept stocked

You Will

• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to tenants and client.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders
• A key person communicating between the tenants, maintenance workers and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Follow and support policies, procedures, initiatives and work instructions at all times
• Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.

Key Criteria

• Good time management and planning
• Excellent Organisational skills
• Good on computerised systems – especially Microsoft
• Good written and verbal skills
• Have the ability to question
• God interpersonal skills
• Strong customer experience ethos

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform
• Be apart of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.