Co-op Customer Team Leader

Keele Students' Union; Keele; On-site; GBP 26,000; Full time

Job summary

A university student service organization in Keele is looking for a Team Leader to join their Co-op team. The role involves training team members, ensuring excellent customer service, and maintaining store operations. This position offers a competitive salary and excellent benefits, including generous holiday allocation. If you're passionate about providing great service while supporting students, this is the job for you.

Benefits

43 days holiday yearly

Staff food & drink discounts

Pension scheme

Health Assured Employee Assistance access

Discounts on campus

Qualifications

• Experience in a customer service role.
• Ability to train and support team members.
• Strong communication skills.

Responsibilities

• Train and support team members in customer service.
• Ensure store displays are stocked and tidy.
• Report to the store manager and operate effectively.

Skills

Positive role model

Customer service skills

Team leadership

Job description

Responsible to: Co-op Store Manager, Deputy Store Manager

Responsible for: Customer Team Members

Hours: 37.5 hours per week, 52 weeks per year

Directorate / Department: Trading - Co-op

Salary: Grade 4A - £25,243.73 per annum, £12.91 per hour

Company Benefits

• 43 days holiday a year (including bank holidays and discretionary days)
• Staff food & drink discounts
• Annualised hours
• Keel Key bus tickets
• Discounts on campus
• Health Assured Employee Assistance (EAP) access
• Pension scheme
• Keel Day Nursery discounts
• University sports & fitness classes
• Free uniform (required roles)

Why apply?

Set on a University campus, the location is fun, safe and a great opportunity to work for the Co-op whilst having the support of a students’ union behind you. Because the Co-op franchise is run by the Students’ Union, any profit made is then spent on activities and support for students.

In return for your passion and experience we offer the flexibility for work-life balance, a competitive salary and excellent holiday allowance. Plus our quietest times of year are Christmas and summer.

Equality and Diversity

We're committed to, and value, equality and diversity and welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability status.

Job Description

Keele SU are looking for a Team Leader to join their friendly Co‑op team to:

• Be a positive role model, training and supporting your team to provide a friendly and professional service to all customers to the Co‑op store, ensuring all displays are fully stocked and the shop is clean and tidy at all times.
• Carry out operational duties in the store and will also be responsible for supporting team members to serve customers at the till, respond to customer requests and enquiries and ensure the shop provides an excellent customer experience at all times.
• Report directly to the store manager who you will have excellent communication with so the store can be operated to the utmost of its ability. You will have an excellent knowledge of the Co‑op Brand Guidelines.