CNS Admin Officer

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in the UK is looking for an Administrative Assistant to provide vital support to the Clinical Nurse Specialist team in Oncology & Haematology. Key responsibilities include managing patient records, processing communications, and assisting with a variety of administrative tasks. The ideal candidate will have strong organizational skills and experience with Microsoft Office. This role offers a supportive environment with flexible working arrangements to meet diverse needs.

Qualifications

• Good understanding of administrative procedures in healthcare.
• Ability to maintain patient confidentiality at all times.

Responsibilities

• Provide full administrative support to the Clinical Nurse Specialist team.
• Manage patient-related information on the Patient Administration System.
• Ensure timely processing of all incoming and outgoing mail.

Skills

Experience of Microsoft Word

Experience of Outlook

Experience of Excel

Education

Good standard of education (GCE level C in English and Maths)

NVQ II in Administration or equivalent experience

Job description

An opportunity has arisen to join our administration team in this newly created post, providing full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Heamatology Directorate.

To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient's journey.

It is expected that staff will undertake administrative duties relating to any aspect of the service.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner.

To ensure patient confidentiality is maintained at all times.

Main duties of the job

To respond in an efficient, polite, and timely manner to all telephone calls received via the CNS team offices

To be responsible for the accurate in-put, up-date, and amendment of patient related information onto the computerised Patient Administration System (PAS), and any other computerised system used by the service

To accurately scan documentation onto CWP (Clinical Web Portal)

To action all administrative instructions initiated by CNS team

To be responsible for the timely processing of all incoming and outgoing mail.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

To provide full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Haematology Directorate, to include all administrative procedures and documentation associated with a patients attendance/admission to the hospital.

Please see attached Job Description for full list of roles and responsibilities

Person Specification

Qualifications

• oGood standard of education ( GCE level C as minimum in English and Maths)
• oNVQ II in Administration or equivalent experience/knowledge.

Experience

• oExperience of Microsoft word, Outlook and Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.