CMM Programmer

PRIMARK; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a candidate for an operational role in their AI team, focusing on enhancing eCommerce experiences. This position involves creating clear communication frameworks and managing complex initiatives across teams. Candidates should have experience building operational systems and coordinating cross-functional teams. The role offers a hybrid working model, competitive benefits, and opportunities for professional development.

Benefits

£5,000 training budget

25 days of holiday plus bank holidays

Private healthcare insurance

Cycle to work scheme

Qualifications

• Experience in building structured operational systems.
• Proven ability to manage complex cross-team initiatives.
• Strong capability in keeping work organized and blocked teams unblocked.

Responsibilities

• Create communication and planning systems for team alignment.
• Coordinate execution across multiple teams to ensure smooth delivery.
• Design operational frameworks supporting software development cycles.

Skills

Cross-functional coordination

Operational system building

Risk identification

Job description

About the Role

We're on an exciting journey to elevate our eCommerce consumer experience. This role is pivotal in driving cross‑functional planning and delivery of the AI organisation’s shift from early wins to repeatable scale, helping take agents from zero‑to‑one prototypes into robust, production‑ready systems. The position sits at the heart of that transition, helping the team move faster, align better, and deliver consistently. You will build the systems, processes, and communication rhythms that keep complex initiatives running smoothly across research and engineering.

Responsibilities

• Create clear communication and planning systems so teams always understand priorities, ownership, progress, and next steps.
• Coordinate cross‑team execution across Research, Agents, and AI Platform, surfacing dependencies early and keeping delivery tightly aligned.
• Design and embed operational frameworks that support both research exploration and the software development lifecycle, giving teams a consistent rhythm for planning, experimentation, and delivery.
• Structure research paths and decision points by defining success signals and guiding transitions from exploration into focused build efforts.
• Identify risks early and instil the habits, processes, and rituals that reduce ambiguity, maintain momentum, and enable high‑value delivery across the organisation.

What You’ll Need To Have Done

• Built structured operational systems that improved clarity, communication, and execution quality, including documentation, communication mechanisms, and team rituals.
• Managed complex cross‑team initiatives in AI or engineering environments, coordinating multi‑disciplinary contributors, surfacing dependencies early, and maintaining a predictable operational cadence.
• Taken ownership for unblocking teams and keeping work organised, thriving in roles where precision, structure, and detail are essential to moving fast without losing alignment.

You’ll Be Unlikely To Thrive Here If

• You prefer high‑level thinking and find detailed operational work tiring or unimportant.
• You feel comfortable when processes remain loose or ambiguous as long as momentum is maintained.
• You dislike documentation, structure, or maintaining clear information systems.
• You prefer loosely defined roles or struggle in environments that expect precision, clarity, and constant organisation.
• You would rather shape vision than build the operational discipline that turns vision into reality.

Hiring Process

• Hiring Manager interview with our Senior Director of AI, Adam Ben‑David.
• Skills assessment.
• Values interview with members of our Leadership team.

Diversity & Inclusion

Our commitment to diversity is at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

Benefits

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life.
• Individual well‑being allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and life insurance.
• Cycle to work scheme.

Additional Perks

• Top‑spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in‑person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Location & Contract

Camden, London – Hybrid: 3 days per week onsite – 12‑month FTC / Full‑time (SO).

AI Team Culture

At Hyperexponential (hx), we’re building the AI‑powered platform that enables the world’s most critical decisions in a $7 trillion industry. Our focus is on AI at the core of everything we do, from building domain‑specific AI peer programmers for insurance to shaping agentic workflows that reinvent how this industry operates.

Salary Transparency

We’re committed to salary transparency. You’ll always have clarity on pay early in the process; our Talent Partner will share details during initial conversations, and we’re working towards publishing salary information for all roles globally.

Application Process

If this opportunity resonates with you, we encourage you to apply or share it with your connections. Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. Background checks will be conducted as part of the hiring process to ensure compliance with governance policies and data protection regulations.