Cluster Sales Manager

Malmaison Hotel Du Vin Holdings Limited; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent hotel group in Newcastle is seeking a Cluster Sales Manager to maximize revenue across its properties. Responsibilities include managing inquiries, training staff, and developing guest relationships. Ideal candidates should have excellent communication and organizational skills. The role offers extensive benefits, including discounted room rates, healthcare plans, and a fully funded apprenticeship program.

Benefits

Heavily discounted Staff Room Rates

35% off when dining in Brasseries and Bistros

Fully funded Apprenticeship programs

Cycle to work scheme

Healthcare Cash Plans

Employee Assistance Programme

Qualifications

• Experience in a similar role would be beneficial.
• Confidence in presenting to senior decision makers.
• Ability to develop strong relationships with guests.

Responsibilities

• Manage and lead the inquiry process across hotels.
• Train and communicate effectively within the department.
• Look for new opportunities and cross-sell hotels.

Skills

Excellent communication skills

Organisational skills

Presentation skills

Self-starter

Job description

Role Overview

Job title: Cluster Sales Manager, Malmaison & Hotel Du Vin, Competitive Salary, 45 Hours, Permanent Contract, Newcastle

A fantastic opportunity to help maximize revenue across the Malmaison & Hotel Du Vin properties in Newcastle. As Cluster Sales Manager you will drive the Hotels Sales and Marketing plan. Reporting into the General Managers and the Regional Director of Sales you will ensure both brands are represented while actively looking for new opportunities and cross‑selling all hotels within Mal / HdV.

Responsibilities

You will manage and lead the inquiry process, ensure training and communication within the department and across the two hotels is implemented with maximum efficiency, and develop strong relationships with guests within the hotels. You will be a self‑starter, organised and able to prioritise actions while managing tasks through to completion. Excellent communication skills in both verbal and oral are essential, as is confidence in presenting to senior decision makers in other businesses. Experience in a similar role would be beneficial as would a working knowledge of the Hotel industry.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality – rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earnt.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Probationary Perks

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPIs.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy, mainly from wind farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels, driven by a Sustainability Council working on projects year-round.
• We have moved to a chemical‑free cleaning system in bedrooms and public areas, and an enzyme‑based eco-friendly system for kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.