Cluster Relief Officer

OCS; Stoke-on-Trent; On-site; GBP 12,000 - 19,000; Full time

Benefits offered by this job

Overtime pay

Attendance allowance

Training opportunities

Professional team

Job summary

OCS UK & Ireland is seeking a Cluster Relief Officer to safeguard multiple court sites in North Staffordshire. You will manage access control, monitor CCTV, respond to incidents and provide a professional customer-focused service to court users across locations.

Applicants should hold an SIA licence, BS7858 clearance, and have relevant security experience. A calm, flexible, and team-oriented approach is essential for this role.

Qualifications

• Valid SIA licence and relevant security experience.
• Right to work in the UK and BS7858 clearance.
• Strong communication and customer service skills.
• Calm under pressure with good attention to detail.
• Flexibility to travel between sites within a cluster.

Responsibilities

• Provide a professional, welcoming and customer-focused service to all court users.
• Control access to buildings and follow security procedures at all times.
• Operate CCTV, x-ray machines and handheld metal detectors.
• Conduct searches in line with site procedures.
• Monitor areas, report incidents and support safe movement of people.
• Patrol multiple court locations and respond to alarms promptly.
• Record and report all incidents and activities accurately.

Skills

SIA Licence

Right to work in UK

BS7858 clearance

Security experience

Communication skills

Tools

CCTV systems

X-ray screening

Metal detectors

Job description

About The Role:

Days of Working: This is a multi-site role based around North Staffordshire, working 40 hours per week, shifts will vary depending on which shift and venue require cover on the day.

As a Cluster Relief Officer, you will play a key role in maintaining a safe, secure and welcoming environment across a group of court and tribunal buildings within a defined area. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner.

You will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service, supporting different locations based on operational requirements.

As part of your role, your key responsibilities will include, but are not limited to:

• Provide a professional, welcoming and customer‑focused service to all court users
• Control access to buildings, ensuring security procedures are followed at all times
• Operate security equipment including CCTV, x‑ray machines and handheld metal detectors*
• Conduct searches in line with site procedures
• Monitor public and restricted areas, maintaining regular communication with control points
• Patrol multiple court locations within your assigned cluster
• Respond promptly and effectively to alarms, incidents and security concerns
• Accurately record and report all incidents and activities
• Support the safe and secure movement of people within the buildings
• Maintain high standards of professionalism and compliance at all times

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance**
• A valid SIA Licence and relevant security experience
• Strong communication and customer service skills
• A professional, reliable and detail‑focused approach
• Good understanding of security procedures and health & safety practices
• Ability to remain calm and respond effectively in challenging situations
• Flexibility to travel between multiple sites within a defined area

Desirable:

• Experience working within public sector or regulated environments
• Experience using security systems such as CCTV and screening equipment

Additional Benefits

Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates

£1 per hour Attendance Allowance on contracted hours (subject to criteria)

Funded training, development opportunities and a clear pathway to recognised qualifications

Work as part of a professional and supportive team within the Courts & Tribunals Service

• location specific
• This position is open only to candidates with an unrestricted right to work in the UK. Visa sponsorship is not available for this role.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.