Cluster Night Team Leader

Unite Students; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading student accommodation provider in London seeks a Cluster Night Team Leader to manage a night team, ensuring the safety and well-being of students. Responsibilities include overseeing team operations, conducting building checks, and providing support to students in need. The ideal candidate will possess strong leadership skills, experience in a supervisory role, and effective communication abilities. This position offers a salary of around £37,000 per annum, benefits, and a discretionary annual bonus.

Benefits

Discretionary annual bonus

33 days paid holiday

Generous pension scheme

Healthcare Cash Plan

Employee Assistance Programme

Gym benefit

Qualifications

• Must be a self-starter who can work independently as well as in a team.
• Ability to respond quickly and decisively to situations.
• Respect for diverse cultures, beliefs, and backgrounds.

Responsibilities

• Lead and manage a team across a Cluster of properties.
• Conduct regular building checks to ensure safety and cleanliness.
• Support the training and development of team members.

Skills

Experience as a Line Manager

Ability to lead and manage a team

Effective communication skills

Detail-oriented

Full UK/EU driver's license

Job description

Cluster Night Team Leader

Location: London Central Cluster

Hours and Rota: 42.5 hours per week.

Cluster Night Team Leaders work 5 night shifts out of 7, between the hours of 10:00pm and 07:00am. Shift pattern variations may apply.

Salary: In the region of £37,000 per annum (depending on experience), plus bonus and benefits.

Essential: Experience as a Line Manager, Supervisor or Team Leader.

Would you lend your ear to someone in need?

If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations Team as a Cluster Night Team Leader and help us provide outstanding service to the students who live with us.

You will be leading from the centre of a Night Team in your Cluster and Region, making sure that we maintain a safe, secure, and welcoming night‑time environment for our students. This includes lending an ear or helping hand to students in need, responding to in‑the‑moment situations and being a point of escalation for your team.

You will be able to :

• Support the Regional Night Manager to build and develop a motivated, engaged, and high-performance team
• Manage a medium‑sized team across a Cluster of properties
• Responsible for the routine activities of your team, including delegating tasks and setting targets, working alongside them to achieve these
• Support the training and development of your team members to help them reach their potential
• Take accountability for your team's responsiveness in solving our students' problems
• Support our students' wellbeing should they find themselves in vulnerable or difficult situations
• Responsible for the safety and security of the building, making sure your team conducts the necessary checks

You will lead from the front to :

• Provide a welcoming front‑of‑house reception service.
• Conduct regular building checks to make sure that our buildings are clean, safe and secure
• Undertake adhoc housekeeping and maintenance duties as needed
• Deliver training sessions, workshops and toolbox talks
• Support teams within local Cluster and wider‑Region as a point of esculation

What we look for in you :

• A self-starter, able to work under instruction as well as on initiative
• Must have a full UK / EU driver's license
• You are comfortable working overnight across London
• You are a confident operator and able to lead, manage and motivate a team
• You can delegate tasks fairly, bearing in mind your team's strengths and weaknesses
• You will be able to make quick and decisive responses to in‑the‑moment events
• You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture.
• You remain calm and focused, even in difficult or pressurised situations
• You are detail‑orientated, nothing escapes your eye
• You are confident working both on your own or as part of a team
• You understand and respect the diversity of others' cultures, beliefs, and backgrounds

What You’ll Get in Return

• A discretionary annual bonus so you can share in the company’s success
• 33 days paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!