Cluster Meetings & Events Planning Executive

Leonardo Hotels; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Greater London seeks a Cluster Meetings & Events Planning Executive. Responsibilities include managing event bookings, ensuring client satisfaction, and meeting revenue targets. Ideal candidates will have strong customer service and event planning experience. Competitive perks include special hotel rates, recognition schemes, and extensive training opportunities.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Free hot lunches

Talent referral bonus

Employee Awards Celebration

Access to pension scheme and wellbeing support

Ongoing training programs

Qualifications

• Strong customer service skills and experience in hospitality.
• Proven ability to manage multiple events and meet deadlines.
• Ability to work collaboratively with team members.

Responsibilities

• Manage all contracted bookings and finalize details with clients.
• Conduct meetings to ensure all event requirements are met.
• Update internal systems with accurate event information.
• Produce function sheets and ensure all details are noted.
• Conduct post-event debriefs with clients for future feedback.

Skills

Customer relations

Event planning

Communication skills

Sales skills

Job description

Cluster Meetings & Events Planning Executive

Be Yourself - Be a Bold Team Player - Be Leonardo! Once you’re part of the team, you join the Leonardo community of over 55 hotels across the UK & Ireland. A fantastic new opportunity has opened for a Cluster Meetings & Events Planning Executive to join our team at Leonardo Hotels.

Responsibilities

• Deal with all contracted bookings ensuring all final details, including delegate numbers, rooming lists and timings, are collected from the booker.
• Arrange and conduct final details meetings/calls with the organizer prior to each event, ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client whilst gathering all relevant information to produce the function sheet.
• Update Sales & Catering/Opera with accurate and relevant information to ensure revenue is loaded in line with event contract.
• Produce function sheets for all events, ensuring all necessary detail is noted.
• Ensure all rooming list details and requirements are gathered and handed across to the Groups Coordinator.
• Arrange an initial pre‑event brief meeting for all clients on day one of their event, ensuring the hotel operations team are in attendance.
• Arrange a post‑event debrief for all clients on the last day of their event, ensuring the debrief contains discussion regarding future requirements/rebook and completion of the venue verdict feedback form which will be issued by email post‑event.
• Complete daily meeting and event revenue postings.
• Increase conversion of event re‑books by developing client relationships.
• Work with the M&E Business Development Manager / Hotel M&E Planning Manager to ensure revenue targets are achieved by promoting re‑books of events and upselling of products/services.
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
• Be familiar with sister hotels where cross‑selling opportunities exist and ensure leads are forwarded on and followed up.
• Carry out the company’s customer relations policy and communicate hotel services to guests.
• Maintain high standards of self‑presentation at all times.
• Work in accordance with standard operating procedures for the department.

Benefits & Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe – plan that city break you’ve been dreaming of.
• Company‑wide recognition scheme – earn vouchers to spend on a wide range of high street shops.
• Free hot lunches in the employee canteen.
• Talent referral scheme – earn a bonus for recommending a friend to join us.
• Celebrations: we regularly host Thank You Week (with ice‑cream trucks, pizza parties, yoga classes etc.) and each year we host the Employee Awards Celebration.
• Access to the Company Pension Scheme, Life Assurance and Well‑being Support.
• Ongoing job‑related training programmes with clear paths for progression.
• Special rates on Leonardo Hotel rooms across the UK & Europe (repeat).
• Company‑wide recognition scheme (repeat).
• Talent referral scheme (repeat).
• Thank You Week – from ice‑cream trucks to yoga classes and lots in between!
• Well‑being Calendar.
• Ongoing job‑related training programmes with clear paths for progression (repeat).

Why Join Us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top‑notch L&D programmes, practical training and clear progression within our vibrant and dynamic team. Our story is built on decades of hotelier know‑how – we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel, and we have plans for major expansion over the next few years. There’s never been a more exciting time to join us!

We’re committed to creating a workplace where every individual – regardless of background, identity, or lived experience – is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.