Cluster Manager (Kingston-upon-Thames)

Gravity Recruit; Kingston upon Thames; On-site; GBP 28,000 - 34,000; Full time

Job summary

A national leisure brand is seeking an experienced Cluster Manager for two sites in Kingston upon Thames. The role involves managing a large leisure venue, delivering exceptional customer service, and ensuring operational compliance in a regulated environment. Ideal candidates will have a background in leisure or hospitality, strong leadership skills, and the flexibility to cover various shifts. A competitive salary of £33,860 plus bonus and benefits is offered.

Benefits

Bonus & Package

Benefits

Qualifications

• Experience in the Leisure/Hospitality sector or strong retailers from high-volume environments.
• Proven ability to manage large teams in busy operations.
• Flexibility to cover unsociable shifts.

Responsibilities

• Manage a large leisure venue with diverse offerings.
• Deliver exceptional customer service and maintain high standards.
• Ensure operational compliance in a regulated sector.

Skills

Customer service

Leadership

Operational compliance

Job description

Cluster Manager - Kingston-upon-Thames

Our client are a large national leisure brand with sites throughout the UK. Well established a trading well, they are now seeking to recruit an exceptional Cluster Manager for their 2 sites in Kingston.

The Role

• Managing a large Leisure venue with a mixture of different propositions.
• Responsible for the delivery of exceptional customer service and maintaining high levels of standards, showcasing the venue in its best light at all times.
• Managing high levels of operational compliance in a heavily regulated sector.
• You will be managing a large team across various different propositions in a couple set up.

The Person

• The ideal candidate will come from the Leisure/Hospitality sector, however strong retailers from high volume/fast paced environments are also invited to apply
• You must have experience in running your own site or have experience as a number 2 in a very large operation to be considered.
• Flexible working patterns in a venue that trades extended hours. Whilst the Manager will schedule their own working schedules, somebody with flexibility to cover unsociable shifts by exception is essential.
• Passionate about customer service, you will be a confident leader with the ability to manage in a sometimes challenging environment.

The Package

£33,860 Basic + Bonus & Package + Benefits

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