Cluster Manager

Sonova Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leader in hearing solutions seeks a Cluster Manager for a 12-month fixed-term contract in Greater London. The role involves leading multi-site teams to enhance customer experiences. Candidates should have over 5 years of hearing care experience and a strong record in commercial performance. Competitive salary and comprehensive benefits are provided, including a car allowance and generous annual leave.

Benefits

Car Allowance

Competitive Salary

Boots Discount Card

Free hearing aids

Free flu vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Confidential support network

Qualifications

• Minimum of 5 years post-qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills.

Responsibilities

• Lead and inspire multi-site teams to deliver outstanding customer experiences.
• Support and develop colleagues through coaching and feedback.
• Drive operational performance, ensuring KPIs and budgets are met.

Skills

Leadership skills

Customer care

Communication skills

Collaboration skills

Job description

Greater London, United Kingdom

Cluster Manager – 12 Month Fixed-Term Contract

Location: Greater London, United Kingdom

About Us

At Boots Hearingcare, part of the Sonova family, we transform lives by delivering tailored hearing solutions, comprehensive assessments, and outstanding customer care.

Why Join Us?

The Cluster Manager role offers a unique platform to develop leadership experience, work closely with senior leadership, and progress toward future opportunities such as Senior Regional Sales Manager.

About the Role (12‑Month Fixed‑Term Contract)

As a Cluster Manager you will operate under the leadership of a Senior Regional Sales Manager, providing hands‑on leadership across multiple clinics to replace a maternity position. You will focus on supporting and developing teams, ensuring operational excellence, and driving performance to deliver exceptional customer outcomes in the following locations:

• Kensington World of Hearing
• Knightsbridge
• London – Enfield BUK
• London – Sedley Place (Oxford St)
• Uxbridge – Chimes Centre
• Watford – INTU

Responsibilities

• Lead and inspire multi‑site teams to deliver outstanding customer experiences.
• Support and develop colleagues through coaching, feedback, and regular performance reviews.
• Drive operational performance, ensuring KPIs, budgets, and service standards are met.
• Collaborate with Regional and Support Office teams to deliver strategic business priorities.
• Promote and embed a culture of continuous improvement and development.
• Uphold and champion the values of Boots Hearingcare in every clinic.

Person Specification

• Minimum of 5 years post‑qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills (multi‑site experience desirable).
• Excellent communication and collaboration skills.
• A passion for delivering outstanding customer care and operational excellence.

Benefits at Boots Hearingcare

• Car Allowance: £5,064 pro rata in addition to base salary to support commuting.
• Competitive Salary: DOE + Car Allowance and monthly bonus.
• Boots Discount Card: Exclusive discounts across Boots stores.
• Free hearing aids for eligible employees.
• Free flu vaccine available at Boots Pharmacies (discounts for family).
• Pension Scheme: Secure your future with a comprehensive pension plan.
• Flexible Benefit Box: Tailor benefits to suit your needs.
• Life Assurance Cover: Peace of mind with life assurance.
• Long Service Awards: Recognise dedication with awards.
• Generous Annual Leave: 25 days at start, increasing to 30 days plus bank holidays.
• Telus: Confidential support network for work‑related and personal matters.

Equal Opportunity

Boots Hearingcare is an equal opportunity employer committed to building the strongest, most inclusive teams. We guarantee equal treatment in employment and opportunities regardless of any legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.