Cluster Hotel Manager

Heeton Concept Aparthotel - Queen Street Edinburgh; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing hotel operator in Edinburgh is seeking a Hotel Manager to lead and enhance the guest experience. The role involves managing daily operations, developing staff, and ensuring compliance and financial performance. Ideal candidates will have strong management experience, exceptional communication skills, and a passion for customer service. This position offers market-appropriate salary and an extensive benefits package.

Benefits

Exclusive employee recognition scheme

Service-based annual leave

Private Medical & Dental Scheme

Contributory pension scheme

Employee Assistance Programme

Discounted rates at hotels

Referral scheme

Voluntary benefits options

Retention bonus on completion of service

Qualifications

• Previous management experience as a hotel manager at a mid-market branded hotel.
• Ability to lead daily hotel operations and deliver a great guest experience.
• Strong commercial awareness and sales capabilities.

Responsibilities

• Direct daily activities and staffing of the hotel.
• Develop the team through coaching and performance feedback.
• Ensure high levels of guest satisfaction through excellent service.

Skills

Management experience

Excellent communication skills

Customer service

Resilience under pressure

Teamwork

Job description

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The Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community.

Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Private Medical & Dental Scheme
• Contributory pension scheme of up to 5% with service
• Employee Assistance Programme, Life Assurance and Income Protection Schemes
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 6 and 12-month service

What we need from you

• Previous management experience as a hotel manager at a mid-market branded hotel.
• The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike.
• You can demonstrate how you will have the ability to motivate, appraise, support and challenge the team to improve the overall performance daily. Naturally, inspire and influence your team to improve and enhance the business.
• The ability to work under your own initiative have an eye for detail and have a love of providing excellent customer service.
• Accountable and resilient with the ability to work under pressure in a fast-paced environment
• Flexibility to respond to a variety of work situations; and ability to work on your own and as part of a team
• Be highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
• You will be a great team player with good interpersonal and communication skills
• Have a high level of commercial awareness and sales capabilities
• You should use the internal and external tools at your disposal to develop both yourself and your colleagues alike

What you will be doing

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR-related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies, procedures, and regulatory requirements.
• Maintain relations with outside contacts
• Act as public relations representative to raise awareness of the hotel and brand in the local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel's carbon footprint
• Perform other duties as assigned. May also serve as the manager on duty

Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor's local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Financial

• Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process