Cluster AV Technician

Leonardo Hotels; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in London is seeking an AV Support technician to help service client events. The role involves providing technical support, setting up equipment, and ensuring customer satisfaction. Ideal candidates will possess strong technical skills, customer service aptitude, and the ability to work well in a team. The position offers various employee perks, including special hotel rates and ongoing training opportunities.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Hands-on knowledge of technical equipment, including sound desks.
• Previous experience in the hotel conference industry is beneficial.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Service all AV requirements as requested by clients.
• Offer technical support to the AV Manager and Events team.
• Set up AV equipment neatly and to a high standard.
• Support for multi-media broadcasting.
• Respond quickly to emergency/ad-hoc requests.
• Conduct stock checks of equipment on site.
• Operate events as needed.

Skills

Technical equipment knowledge

Customer service skills

Team player

Attention to detail

Good communication skills

Time management skills

Computer literate

Tools

Microsoft Office

Job description

What you can expect:

• To service all AV requirements as requested by clients through the hotel events team
• To offer technical support to the venue's AV Manager and Events team
• Ensuring that all kit is set up neatly and to a high standard
• Assist with support for multi-media broadcasting
• Quick response to emergency/ad-hoc requests
• To keep an on-going stock check of equipment stored on site
• To work with the hotel's operation staff to ensure each room has correctly set up AV equipment
• To operate events as and when needed

What we expect from you:

• To be hard working and enthusiastic
• To have hands on knowledge of technical equipment: (this can be with computers and we will train you to mix a sound desk)
• Knowledge and experience of the hotel conference industry (this is not essential however would be benefifical)
• Customer service skills
• To be a good team player
• To have good attention to detail and take pride in your own work
• Good communication & time management skills
• Be Computer Literate - Good working knowledge of Microsoft Office applications including Excel / Word / Outlook and Powerpoint

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!