Cluster Account Manager

ICTS Ltd; Southall; On-site; GBP 70,000 - 110,000; Full time

Job summary

ICTS Ltd seeks a Security Management Team leader to provide operational leadership for Managers, Training Managers, Supervisors and Officers within a large Data Centre environment. You will report to the Head of Operations and drive performance, compliance, and best-in-class standards across sites.

Key duties include stakeholder relationship management, staffing, training alignment, KPI oversight, and reporting.

Qualifications

• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to inspire others.
• Self-disciplined, organised and capable of managing own workload and deadlines.
• Proactive, innovative and practical approach.
• Reliable, conscientious and cooperative.
• Positive mental attitude and team player.
• Hold a UK passport and be able to pass CRC.

Responsibilities

• Determine relationships with internal and external stakeholders.
• Manage and guide a team of Security Managers and Supervisors.
• Ensure operational and contractual requirements are met; set objectives and measure results.
• Coordinate with training managers to align training with needs.
• Prepare reports for stakeholders.
• Lead client quarterly and monthly KPI meetings and ensure scoring targets.
• Ensure adequate staffing per client requirements.
• Develop health, safety, performance standards, and compliant processes.
• Drive innovations and best practices for security environments.

Skills

Communication

Interpersonal skills

Leadership

Proactive/innovative

Organization

Reliability/cooperation

Influence at all levels

Education

Security management/operational leadership qualifications

Job description

To be part of a Security Management Team providing operational leadership to a team of Managers, Training Managers, Security Supervisors and Officers within a large Data Centre environment. Reporting to the Head of Operations the role will drive the team to deliver 'best in class' performance standards at all levels, whilst working in partnership with the client management team to ensure full compliance with all processes and security measures.

Responsibilities

• Determine, foster and maintain key relationships with relevant internal and external stakeholders.
• Manage and guide a team of Security Managers promoting growth and knowledge, throughout the team
• Work closely with the Security Managers to ensure all operational and contractual requirements are met. Setting objectives, measuring the results and promoting growth and knowledge, throughout the team
• Work closely with the training managers to ensure all training needs are met and training is developed and adapted according to current needs
• Prepare any necessary reports as deemed necessary by training relevant internal and external stakeholders.
• Lead Quarterly meetings with the client management team and ensure monthly KPI meetings are delivered by the security managers responsible for your site(s) and achieve appropriate scoring.
• Ensure proper levels of staffing are provided and to client requirements.
• Develop, in conjunction with the company and client management team, communication initiatives within the cluster to improve health and safety, performance standards and compliance.
• Develop, in conjunction with the company and client management team on going innovations and best practice to adapt to changing security environments and risk levels
• Attend meetings, internal and external, as appropriate
• Other duties as required, to promote and improve the operational standards and performance of the account
• Setting objectives for the site teams - and measuring the results.
• Any other reasonable instruction/duty.
• Maintain records and associated administration
• Promote an inclusive, respectful, and values-driven culture across the team, aligned with our diversity and equality commitments.
• Provide operational support and maintain a high level of person presence across all sites within the account.

  You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: United Kingdom Security Vetting: clearance levels

• SIA Door Supervision (DS) or Security Guarding (SG) License.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to inspire others.
• Self-disciplined, organised and highly capable of managing own workload and deadlines.
• Proactive, innovative and practical approach.
• Reliable, conscientious and cooperative.
• Positive mental attitude and team player.
• To pass a criminal records check (CRC) to the required standards.
• Hold a UK passport.
• Able to influence and interact with people at all levels of the organisation.

Desired

• Full UK driving licence.
• Professional qualifications in security management, business administration, or operational leadership.
• Experience working in or alongside technology-led service environments, with awareness of emerging security innovations.

About the Employer

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.