Club Supervisor

Four Seasons Hotels and Resorts; City Of London; Hybrid; GBP 45,000; Full time

Job summary

A leading luxury hotel chain in London is seeking a Club Supervisor for its exclusive members-only space. The role involves overseeing daily operations and delivering exceptional service to members. Ideal candidates will have luxury hospitality supervisory experience and a deep understanding of food and beverage service standards. The position offers a £45,000 package, excellent training, and benefits including complimentary nights at Four Seasons hotels worldwide.

Benefits

£45,000 salary package

40 hour working week

Up to 20 complimentary nights at any Four Seasons Hotel

Free meals while on duty

Holiday entitlement increases up to 33 days

Free Life Insurance

Employee Recognition Programmes

Qualifications

• Experience in a luxury hospitality supervisory role.
• Deep knowledge of food and beverage service standards.
• Exceptional communication and interpersonal skills.

Responsibilities

• Oversee smooth daily operations of the Private Club.
• Deliver personalised service that exceeds expectations.
• Build lasting relationships with members.

Skills

Luxury hospitality supervisory experience

Food and beverage service standards

Exceptional communication skills

Calm under pressure

Detail-oriented problem-solving

Tools

POS systems (Micros preferred)

Job description

About Four Seasons

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Ten Trinity Square Private Members Club

Ten Trinity Square Private Members Club, located in Four Seasons Hotel London at Tower Bridge, is looking for a Club Supervisor to join the team. Located in the heart of the City of London, Ten Trinity Square Private Club represents a unique partnership between Reignwood Group, Four Seasons Hotels and Resorts and Château Latour; conceived as a place of purpose where outstanding individuals can meet in a relaxed setting for the sharing of ideas, perspective and aspirations.

The Role

The Role: As a Private Club Supervisor, you'll be at the heart of our exclusive members-only space, ensuring every detail runs flawlessly. This role combines leadership, exceptional service, and a passion for creating bespoke experiences in one of London's most prestigious settings.

What You'll Do

• Oversee the smooth daily operations of our Private Club.
• Deliver personalised service that exceeds expectations.
• Build lasting relationships with members and anticipate their needs.
• Lead and inspire a team to maintain the highest standards.
• Ensure flawless food and beverage service in collaboration with the kitchen.
• Handle member requests and special occasions with grace and discretion.
• Maintain compliance with health, safety, and licensing regulations.
• Operate POS systems accurately and support administrative tasks.

What You Bring

• Experience in a luxury hospitality supervisory role.
• Deep knowledge of food and beverage service standards.
• Exceptional communication and interpersonal skills.
• Calm, professional presence under pressure.
• A proactive, detail-oriented approach to problem-solving.
• Familiarity with POS systems (Micros preferred).
• A passion for delivering bespoke, luxury experiences.
• Flexibility to support other F&B areas when needed.

Schedule and Hours

Ten Trinity Square Private Members Club is open Monday to Friday only. The Club Supervisor will be working various shift times covering the Club opening times of 7:00 am to 11:30 pm.

Benefits

• £45,000 package which includes hotel service charge, and salary
• 40 hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service
• Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
• Up to 2 paid Wellness days per year!
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance
• Bupa Dental and MediCash plan available
• Opportunities to build a successful career with global potential
• Season ticket loan & cycle to work scheme
• Free uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream- a salary advance benefit
• Employee Recognition Programmes
• &many, many more surprises to discover!

Application

We look forward to receiving your application! All applicants must hold the Right to Work in the UK