Club Supervisor

Four Seasons Hotels Limited; City Of London; On-site; GBP 45,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Private Club Supervisor to ensure exceptional service in its exclusive members-only space. The role demands leadership and dedication to creating bespoke experiences, as well as overseeing daily operations. Candidates should have experience in luxury hospitality and outstanding communication skills. The position offers a competitive salary and numerous benefits, including complimentary nights at hotels worldwide and opportunities for career development.

Benefits

£45,000 package

40 hour working week

Excellent training and career development opportunities

Complimentary nights at Four Seasons Hotels

Free meals while on duty

Wellness days per year

Holiday entitlement increases with service

Life Insurance

Dental and MediCash plan

Season ticket loan

Free uniform dry cleaning

Employee recognition programs

Qualifications

• Experience in a luxury hospitality supervisory role.
• Exceptional communication and interpersonal skills.
• Calm, professional presence under pressure.

Responsibilities

• Oversee daily operations of the Private Club.
• Deliver personalised service that exceeds expectations.
• Lead and inspire a team to maintain the highest standards.

Skills

Leadership

Exceptional service

Communication

Problem-solving

Food and beverage service knowledge

Tools

Micros POS

Job description

Overview

As a Private Club Supervisor, you'll be at the heart of our exclusive members‑only space, ensuring every detail runs flawlessly. This role combines leadership, exceptional service, and a passion for creating bespoke experiences in one of London's most prestigious settings.

Responsibilities

• Oversee the smooth daily operations of our Private Club.
• Deliver personalised service that exceeds expectations.
• Build lasting relationships with members and anticipate their needs.
• Lead and inspire a team to maintain the highest standards.
• Ensure flawless food and beverage service in collaboration with the kitchen.
• Handle member requests and special occasions with grace and discretion.
• Maintain compliance with health, safety, and licensing regulations.
• Operate POS systems accurately and support administrative tasks.

Qualifications

• Experience in a luxury hospitality supervisory role.
• Deep knowledge of food and beverage service standards.
• Exceptional communication and interpersonal skills.
• Calm, professional presence under pressure.
• A proactive, detail‑oriented approach to problem‑solving.
• Familiarity with POS systems (Micros preferred).
• A passion for delivering bespoke, luxury experiences.
• Flexibility to support other F&B areas when needed.

Benefits

• £45,000 package which includes hotel service charge, and salary
• 40 hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service
• Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
• Up to 2 paid Wellness days per year
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance
• Bupa Dental and MediCash plan available
• Opportunities to build a successful career with global potential
• Season ticket loan & cycle to work scheme
• Free uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes
• &many, many more surprises to discover

Working Hours

Ten Trinity Square Private Members Club is open Monday to Friday only. The Club Supervisor will be working various shift times covering the Club opening times of 7:00 am to 11:30 pm.

Location

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. This iconic five‑star hotel remains the centre of attention as a new chapter begins in its history. The building, a former HQ of the Port of London Authority, offers 100 rooms, 41 residential apartments, a stunning ballroom, 5 meeting rooms, a destination spa with 8 treatment rooms, hammam, steam, sauna, swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

About Ten Trinity Square Private Members Club

Located in the heart of the City of London, Ten Trinity Square Private Club represents a unique partnership between Reignwood Group, Four Seasons Hotels and Resorts and Château Latour; conceived as a place of purpose where outstanding individuals can meet in a relaxed setting for the sharing of ideas, perspective and aspirations.

Company Culture

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.