Club Receptionist - The Arts Club - Reception & Reservations

The Arts Club Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious club in Mayfair is seeking a Club Receptionist to deliver exceptional customer service and support our members and guests. Ideal candidates should possess strong organizational skills, a welcoming demeanor, and be proficient in English. This role includes greeting guests, managing bookings, and ensuring an exceptional experience. The position offers numerous benefits, including generous holidays, promotional opportunities, and development programs in a luxurious setting.

Benefits

28 Holidays including Bank & Public Holidays

Discounts on Food & Beverage

Laundry of uniform

Learning and development programmes

Opportunities for promotion

Meals whilst on duty

Childcare voucher scheme

Pension scheme

EAP scheme

Ride to work scheme

Perkbox benefits scheme

Qualifications

• Experience in a similar role required.
• Strong communicator with excellent interpersonal skills.
• Ambitious and eager to learn.

Responsibilities

• Provide a first-class service at the reception desk.
• Greet and escort Members and guests during events.
• Manage booking inquiries and walk-ins professionally.
• Support front-of-house teams with Member requests.
• Familiarize with current exhibits to inform Members.

Skills

Excellent attention to detail

Strong organisational skills

Exceptional people skills

Proficient in English

IT proficient

Job description

Club Receptionist – The Arts Club – Reception & Reservations

At The Arts Club, we deliver on our promise.

We provide a haven of peace and sophistication to our members and their guests within elegant surroundings featuring exquisite pieces of art, incredible food and drink in our restaurants, bars and private dining event spaces.

With our luxurious 16 rooms and suites we offer the highest service standards.

As one of London’s top live music venues, the Club is a creative hub where 6 home produced bands and headline acts including Red Hot Chilli Peppers and The Jacksons have performed.

We are currently looking for top talent to come and join our team and share this unique and luxury setting in Mayfair.

Responsibilities

• Provide a first class orientated service whilst working on the Club reception desk
• Meet, greet and escort Members and guests during private dining and Club events
• Monitor and ensure booking enquiries and walk ins are managed professionally and expediently
• Liaise and support all front of house teams related to Member requests
• Familiarization of the Club’s current exhibits of art and promotions to provide accurate information to Members

Entry Requirements

We are searching for highly motivated and experienced individuals, who have worked in a similar role. You will be an excellent and confident communicator with exceptional people skills.

Other skills that will need to be demonstrated

• Excellent attention to detail
• Strong organisational skills
• Impeccable appearance of personal grooming
• Confident, professional and welcoming personality
• Genuine passion and enthusiasm to learn
• Proficient in English language
• IT proficient

Benefits

• 28 Holidays including Bank & Public Holidays, per holiday year
• Discounts on Food & Beverage in our sister restaurants
• Laundry of uniform
• Exciting range of learning and development programmes
• Opportunities for promotion
• Meals whilst on duty
• Childcare voucher scheme
• Pension scheme
• EAP scheme
• Ride to work scheme
• Perkbox benefits scheme

As an employee at The Arts Club, you can expect to be provided with hospitality lead training, learning from the very best talent within the industry.

As part of our Club expansion your career development opportunities will be unparalleled, so, if you are ambitious and looking for your next career move, then we want to hear from you.

Eligibility

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.