Club Receptionist - DoubleTree by Hilton Chester

Valor Hospitality Careers UK; Chester; On-site; GBP 15,000 - 18,000; Full time

Job summary

A leading hospitality company in Chester is seeking a Leisure Club Host. The role requires excellent customer service skills, the ability to work flexible hours, and a passion for enhancing guest experiences. Responsibilities include welcoming guests, helping them plan their visits, and ensuring a memorable stay. Exclusive discounts and career development opportunities are offered in this full-time position.

Benefits

Exclusive discounts at UK hotels

50% discount on dining

Free meals while on duty

Wellness activities

Fully funded apprenticeship programmes

Qualifications

• Experience in customer service roles is preferred.
• Ability to work flexible hours, including evenings and weekends.
• Strong communication skills and a welcoming demeanor.

Responsibilities

• Welcome guests to the hotel leisure clubs.
• Assist guests in planning their visits and recommending treatments.
• Ensure guests have a wonderful experience from the moment they enter.

Skills

Customer service

Organizational skills

Professionalism

Job description

£15,238.08 per annum /£12.21 per hour, 24 hours per week (3 days)

You will be the first person our leisure guests meet as they enter our Hotel Leisure Clubs, these guests could be club members, hotel residents or day visitors. Understanding their needs and ensuring they have a wonderful experience is a key part of your role.

You will be pivotal in welcoming host into our hotels but also knowledgeable about the Leisure Club.

You will need to be organised and enjoy greeting guests in a professional but personable manner. You will enhance their experience helping to plan their visit and assist in recommending treatments and other services.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fueled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.