Club Operations Manager — Experience & Safety Leader

David Lloyd Leisure; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure company in London is seeking an Operations Manager to lead their team and ensure an excellent member experience. The ideal candidate will have significant experience in operational service delivery and a passion for customer service. Responsibilities include acting as Duty Manager and maintaining compliance with regulations. Enjoy comprehensive benefits including free club membership and career advancement opportunities.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Access to our Benefits Suite

Qualifications

• Experience managing a large operational service delivery facility (restaurant, attraction, retail unit, etc.).
• Ability to lead a variety of functions with variable challenges.
• Financial planning and management experience.
• Passion for customer service.

Responsibilities

• Lead and operate a successful DL Club ensuring excellent member experience.
• Act as Duty Manager regularly.
• Ensure compliance with health & safety regulations.

Skills

Managing operational service delivery

Leadership across functions

Financial planning and management

Customer service

Job description

A leading leisure company in London is seeking an Operations Manager to lead their team and ensure an excellent member experience. The ideal candidate will have significant experience in operational service delivery and a passion for customer service. Responsibilities include acting as Duty Manager and maintaining compliance with regulations. Enjoy comprehensive benefits including free club membership and career advancement opportunities.