Cloud Technician (L2)

iomart Group; Marlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services provider in Marlow is seeking a Senior Cloud Technician to join their managed services team. In this role, you will provide second-line support for Microsoft Azure and Office 365, mentor junior staff, and contribute to workflow enhancements. The ideal candidate should have strong technical knowledge, experience in a managed services environment, and a passion for customer service. Competitive salary of £25K-35K with additional benefits is offered.

Benefits

Competitive salary

Benefits package

Collaborative working environment

Qualifications

• Experience in a managed services environment.
• Strong knowledge of Microsoft Azure and Office 365.
• Ability to mentor junior staff.

Responsibilities

• Provide technical support within managed services team.
• Handle second-line support tickets and troubleshoot incidents.
• Contribute to automation and process improvements.

Skills

Knowledge of Microsoft Azure

Knowledge of Office 365

Second-line support experience

Troubleshooting across Windows and Apple OS

Mentoring skills

Organizational skills

Customer-focused mindset

Education

Working towards Microsoft certifications (AZ-104, AZ-140, SC-900)

Tools

ConnectWise

Site24x7

Meraki

Microsoft Defender

Job description

What you'll be doing:

As a Senior Cloud Technician (L2), you'll be the first point of contact for technical support within our managed services team, handling second-line support tickets and ensuring high-quality service delivery. You'll work across Microsoft Azure and Office 365 environments, troubleshoot incidents, and contribute to automation and process improvements.You'll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling. Your role will be key in driving technical excellence, enhancing customer satisfaction, and contributing to a high-performing technical services team.

We want to hear from you if you:

• You have experience in a managed services environment and strong knowledge of Microsoft Azure and Office 365.
• You’re confident handling second-line support tickets and troubleshooting across Windows and Apple OS.
• You’re familiar with tools like ConnectWise, Site24x7, Meraki, and Microsoft Defender.
• You’re passionate about mentoring others and improving service processes.
• You’re organised, customer-focused, and thrive in a fast-paced technical environment.
• You hold or are working towards Microsoft certifications such as AZ-104, AZ-140, or SC-900.

At Atech we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.

What's in it for me?

Salary: £25K-35K DOE + Benefits

At Atech, we’re committed to fostering a collaborative and innovative environment. By joining our team, you’ll have the opportunity to work on cutting-edge projects, develop your skills, and make a tangible impact on our customers and business

Who you'll be doing it for:

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:

• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

What to do next:

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on [e-mail]

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.