Cloud Helpdesk Engineer

Manpower UK Limited; Rowlinson's Green; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Managed Service Provider is looking for a Cloud Helpdesk Engineer in Warrington. This role is ideal for IT graduates or candidates with 1-2 years of experience. Responsibilities include managing incidents, providing customer support, and working with Azure. The position offers an attractive salary, excellent benefits, and numerous growth opportunities.

Benefits

Health Care

Excellent Paid Overtime (£30/hr)

Onsite gym

Qualifications

• Passion for technology.
• Working towards Azure certifications.
• Ability to learn new skills quickly.

Responsibilities

• Manage incidents from start to resolution.
• Provide customer-focused support through the service desk.
• Monitor and prevent issues proactively.

Skills

Communication skills

Problem solving

Active Directory

TCP/IP networking

Windows Server knowledge

Cloud technologies

Education

IT Graduate or equivalent experience

Tools

Microsoft Azure

Job description

Overview

Cloud Helpdesk Engineer Warrington Competitive Salary+ Excellent Benefits

My client are a leading second-generation Managed Service Provider (MSP).

They are looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington.

This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT.

Responsibilities

• Take ownership of incidents, managing through to resolution
• Work with the latest technology such as Microsoft Azure
• Problem solve to find solutions to complex issues
• Providing a high level of customer-focused support through the service desk
• Promptly respond to issues
• Configuration of office hardware and software
• Day-to-day monitoring to proactively prevent issues
• Produce internal and customer reports
• Completing site visits to data centre locations/customer premises
• Liaising with 3rd party vendors as required
• Keeping up to date on the latest technology that can enhance our and our customers' environments
• Taking part in the on-call rota

Essential Skills Required

• A passion for technology above all else
• Ideally you should have, or be working towards, Azure certifications
• A positive attitude, always focused on finding a solution
• The ability to learn new skills quickly
• An understanding of Windows Server or Windows Desktop
• An understanding of Active Directory
• A basic understanding of TCP / IP networking
• Great communication skills

This is a fantastic opportunity to launch a career in IT with an outstanding organisation who will provide you with a multitude of progression opportunities going forward.

Benefits

Health Care, Excellent Paid Overtime rate which is £30/hr or 1.5x hourly rate, onsite gym and much more.

To apply for this role please send your CV to Peter Bibby on the email address below...