Cloud ERP Support Engineer Apprentice

The Sage Group plc; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading software company located in Reading is seeking a productive Engineer to join their Product Engineering Level 3 Support team. This hybrid role involves coordinating technical activities, providing expert support, and mentoring junior engineers. The ideal candidate will possess strong problem-solving and communication skills, and a degree in Computer Science or Engineering, along with fluency in English. The position offers generous benefits, including a matched pension scheme, training, and flexible working arrangements.

Benefits

Generous bonuses and pension scheme

25 days of paid annual leave

Paid volunteer days

Comprehensive health, dental, and vision coverage

Ongoing training and professional development

Hybrid working

Qualifications

• Proven functional experience in deploying ERP solutions in cloud environments.
• Strong understanding of multi-tier architectures and network protocols.
• Experience with Sage X3 and/or Sage Intacct in a SaaS context.

Responsibilities

• Coordinate technical activities across project stakeholders.
• Provide Level 3 support for complex issues.
• Mentor regional support teams and junior engineers.

Skills

Fluency in English

Problem-solving skills

Coordination abilities

Communication skills

Independence in teamwork

Education

Degree in Computer Science or Engineering

Tools

C++

TypeScript

Git

GraphQL

Power BI

Oracle

SQL Server

MongoDB

Job description

A leading software company located in Reading is seeking a productive Engineer to join their Product Engineering Level 3 Support team. This hybrid role involves coordinating technical activities, providing expert support, and mentoring junior engineers. The ideal candidate will possess strong problem-solving and communication skills, and a degree in Computer Science or Engineering, along with fluency in English. The position offers generous benefits, including a matched pension scheme, training, and flexible working arrangements.