Cloud Engineer

Telent Technology Services Limited; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is looking for a Cloud Engineer to manage cloud and hybrid infrastructure solutions. You will work closely with clients and teams to ensure service delivery on a government agency contract. The position is hybrid, requiring office presence in Southampton 2-3 times a week. Ideal candidates will have experience in public cloud, VMware, and excellent communication skills. Competitive benefits including 34 days of holiday and a pension scheme are offered.

Benefits

34 days holiday, including public holidays

Company pension scheme

Occupational health support

Discounts on Cinema, Restaurants, and Shopping

Qualifications

• Must be eligible for SC Clearance.
• Proactive and skilled in managing cloud and hybrid infrastructure solutions.
• Effective communicator and enjoys collaboration.

Responsibilities

• Act as cloud representative for assigned customer accounts.
• Serve as internal on-site escalation point for support issues.
• Maintain visibility of cloud service incidents across customer environments.
• Add value through insight-driven analysis and trends.
• Assist in pre-staging infrastructure for cloud deployments.
• Contribute to customer-facing meetings.

Skills

Experience with supporting public cloud and/or traditional on-premises infrastructure

Knowledge and hands on experience with supporting infrastructure on VMware, Hyper-V, Windows/Linux servers and/or on Microsoft Azure / AWS platforms

Good understanding of core networking concepts

Excellent verbal and written communication skills

Job description

Overview

Cloud Engineer

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for on-premises or cloud-related technical initiatives.

This is a hybrid working role, with a requirement to be in our client's office in the Southampton region 2-3 times per week.

Responsibilities

• Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on-premises infrastructure
• Serve as the internal on-site escalation point for support issues and programmes
• Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
• Add value through insight-driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.
• Assist or lead in the cloud pre-staging of infrastructure, including virtual appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts.
• Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions.

Who you are

You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective communicator, and enjoy collaborating with cross-functional teams and customers

Key Requirements

• Experience with supporting public cloud and/or traditional on-premises infrastructure
• Knowledge and hands on experience with supporting infrastructure on VMware, Hyper-V, Windows/Linux servers and/or on Microsoft Azure / AWS platforms
• Good understanding of core networking concepts
• Excellent verbal and written communication skills, capable of engaging effectively with customers and internal teams.
• Must be eligible for SC Clearance

What we offer

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent

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We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.