Cloakroom Attendant

Maison Estelle; City of Westminster; On-site; GBP 20,000 - 27,000; Full time

Job summary

A private members’ club in the heart of Mayfair is looking for a Cloakroom Attendant to manage members' items efficiently. You’ll be responsible for tagging, storing, and returning items while ensuring a secure environment. The ideal candidate has experience in hospitality, excels in communication, and has a keen eye for detail. Join a supportive team committed to creating a unique member experience, complete with generous perks and a positive culture.

Benefits

Biannual company socials

Exclusive staff rates and F&B discounts

Birthday day off

Meals during shifts

Pension and health cash plan

28 days holiday increasing with service

Recommend-a-friend bonus scheme

Qualifications

• Experience as a Cloakroom Attendant in a busy environment is a plus.
• Able to identify mistakes and ask for clarification if needed.
• Good at managing time and prioritizing tasks during busy times.

Responsibilities

• Tagging and issuing tickets for checked items in the cloakroom.
• Safely storing items correctly without mixing them up.
• Returning items to members based on matching tickets.
• Monitoring items until they are returned by members.
• Reporting lost items or suspicious activity to management and security.
• Welcoming members and providing necessary information.
• Acting as an ambassador for the member's club.
• Maintaining good communication with all departments.

Skills

Attention to detail

Excellent time-management skills

Excellent communication skills

Strong command of English

Passion for hospitality

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend‑a‑friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Tagging all items checked into the cloakroom and issue them with a matching ticket.
• Safely storing items on hangers or racks, on shelves or in lockers with a focus on the set order, so items do not get mixed up.
• Returning items to members on receipt of the matching ticket.
• Remaining on duty, safeguarding items until members return.
• Reporting any lost items, suspicious persons, or items to the manager on duty and Security team and referring guest problems or complaints immediately.
• Welcoming members to the venue and providing them with information as and when required.
• Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams both when at work and when not.
• Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with all operational teams.

WHO WE ARE LOOKING FOR

• Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation an advantage
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time‑management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.