Clinique Assistant Manager, Boots Metro, 30 hours

The Estée Lauder Companies; Gateshead; On-site; GBP 21,000 - 29,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while maintaining a consumer-focused approach in-store. You will uphold brand image, deliver outstanding service, and lead by example in retail standards and local marketing initiatives.

Responsibilities include managing replenishment, promotions, and stock, ensuring compliance with company policies, and striving for zero consumer complaints while coaching team members on product

Qualifications

• Experience in fast-paced retail and/or consumer-facing environment.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Support the Brand in driving sales turnover and market share while delivering exceptional service.
• Maintain store standards, pricing, displays and housekeeping to Brand/Company guidelines.
• Utilise reports and promotions to maximise sales and execute local marketing/events.
• Deliver an excellent customer experience, handling refunds/complaints per guidelines and keeping learning up to date.
• Act as Brand ambassador, ensuring brand values are reflected in every interaction.

Skills

Retail experience

Commercial understanding

Communication skills

Organization skills

Prioritisation

Job description

DescriptionThe Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.They are accountable for achieving this byreflecting a credible and professional Brand image to all internal and external consumers at all timesmaximising sales through selling, providing excellent service and retail standardscontributing to efficiencies through adhering to store/Brand//Company Procedures and guidelinesUnderstand daily/weekly targetsEnsure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.Keep up to date with competitor activities and missed opportunitiesEffectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.Deliver the Brand Strategy, ensuring the delivery of an effective local planPlan and implement local marketing & events initiatives, aligned to Retailer activity.Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight cultureBe an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriateUse digital tools to ensure knowledge is kept up to dateDeliver a consumer recruitment and retention strategy to grow a loyal consumer base.Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. OperationsPlan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)Review retail standards on a daily basis ensuring they are maintained to the required standardEnsure deliveries, stock movements and associated administration are completed within agreed Company timeframesEnsure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of riskEnsure all information requests are fulfilled accurately, within deadlines setMinimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followedCreate and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered toEnsures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.CommercialityManage daily replenishment, taking appropriate action where necessaryMaximise sales performance by utilising all commercial reports before making commercial decisionsPlan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescalesIdentify stock package issues, and take corrective action, informing the Area Manager when out of direct controlEffectively manage all promotions and discounts ensuring they are actioned in line with Company guidelinesIdentify trends and make suggestions to enhance product performance.Qualifications. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃developmentCommercial understanding and awareness of industryEffective communication, organisation and prioritisation skills