Clinical Systems Support Analyst | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS Trust in Coventry is seeking an EPR Clinical Systems Support Analyst to manage EPR accounts, provide user support, and maintain data compliance. The role involves 24/7 service support, management of data collection workbooks, and collaboration with external users. Ideal candidates will thrive in a dynamic healthcare environment. This position offers numerous professional development opportunities and demands dedication to high-quality patient care and system security.

Qualifications

• Experience in managing and creating EPR accounts and related applications.
• Ability to provide support services to users of systems.

Responsibilities

• Management and creation of EPR accounts and related applications.
• Providing timely and accurate access to systems.
• Supporting 24/7 service for users.

Job description

An exciting opportunity for an EPR Clinical Systems Support Analyst has opened within the Clinical Systems Team at UHCW. The post holder will be responsible for assisting fellow EPR Workflow Analysts as well as Clinical Systems Support Leads specifically in relation to supporting systems which fall under the remit of the Clinical Systems Team.

The post also requires management & creation of EPR accounts, data collection workbooks & providing support to service users. An advanced job summary is available on the attached Description.

The role will be onsite based which also incorporates an rota On Call service.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Responsibilities

• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbook(s) (DCW)
• Providing a support service to users of systems
• Providing timely and accurate access to systems
• General system administration duties
• Provide basic management cover for other ICT systems
• Supporting 24/7 service
• To provide a comprehensive support service to users of the systems managed
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files
• To participate in the testing of new version releases for the systems managed
• Create and manage accounts for new users
• Deactivate accounts and user access for leavers
• To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy
• To assist the EPR Workflow Lead(s) in the validation of training material primarily for the systems managed
• Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists

For further details of the role please see the attached job description.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

This advert closes on Monday 22 Dec 2025