Clinical Support Worker | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 21,000 - 24,000; Full time

Job summary

A healthcare organization in Walsall is seeking a Band 2 Clinical Support Worker to assist nursing staff in providing quality patient care in complex surgery. The role involves patient care, clerical support, and teamwork. No prior surgical experience is required as training will be given. Flexibility is essential to meet the demands of a 24/7 service. Interested candidates should apply before the closing date on 7 Nov 2025.

Qualifications

• Hardworking, motivated, and flexible team player.
• Ability to assist with patient care and document observations.
• Must inform nurses of any limitations to competence.

Responsibilities

• Assist in patient care according to registered nurses' plans.
• Perform clerical activities to support the ward.
• Maintain confidentiality in relation to patient records.

Job description

Overview

The post holder will play an important role in this dynamic team. The successful candidate will be hardworking, motivated, and a flexible team player, able to respond rapidly and work under the direction of senior nurses. The role requires flexibility to meet the demands of the service and effective collaboration with partnership departments and Surgeons across a 7 day working week, 24 hours a day. Surgical experience is not essential as training will be given.

Key Responsibilities

1. Clinical responsibilities

• Assist in the provision of patient care in accordance with the care plan prescribed by registered nurses, including hygiene, nutrition and hydration, continence care, pressure area care, mobility, rehabilitation, and psychological support.
• Assist in taking patient observations appropriate to the level of training and competence and document in line with trust and local policies.
• Assist healthcare professionals with treatment and undertake additional care roles under supervision as determined by competence.
• Report changes in the patient’s condition to registered nurses.
• Assist in care and support of visitors.
• Maintain confidentiality in relation to patient records in line with Caldicott guidelines.

Non-clinical responsibilities

• Perform general clerical activities to support the area (e.g., answering the telephone, passing on messages, filing, and maintaining tidy patient records).

Other duties

• The post holder may be required to carry out other reasonable requests and duties as required, consistent with the responsibilities of their banding and development as agreed with management.

Professional Standards

NB: Postholder should undertake duties only for which training has been received and where competency-based assessment has been completed. Postholder must inform nurses and others of any limitations to competence.

Size and Team Context

Ward 11 is a ward dedicated to patients undergoing complex surgery, including general, colorectal, breast, and ENT procedures. It is a well-run and organized ward. An exciting opportunity has arisen for a Band 2 CSW to join the ward to support registered nursing staff and other health care professionals in delivering nursing care to patients at a level determined by training, competence, and experience. They will also assist in maintaining the care environment and perform housekeeping, clerical, ancillary and portering roles as requested.

Standards and Governance

Confidentiality and Data Protection: All employees with access to personal data must comply with GDPR requirements. Breaches may result in disciplinary action.

Health and Safety: All employees share responsibility for safe working practices and must comply with Health & Safety at Work Act 1974 and related policies, attending mandatory health and safety training as required.

Clinical Governance: All employees contribute to clinical governance and strive for ongoing quality improvement.

Safeguarding: The Trust is committed to safeguarding children and promoting welfare; employees must comply with local safeguarding procedures. Vulnerable Adults: Employees must support safety and well-being of vulnerable adults in line with policy and legislation.

Equality and Diversity: The Trust promotes equality and aims for equitable access and outcomes. Employees should promote inclusive service provision and comply with Equality Act 2010.

Patient Experience and Public Involvement: The Trust seeks patient feedback to improve services, with multiple channels for data collection involving volunteers, staff, and families.

Infection Control: Employees must comply with infection prevention policies and relevant legislation and participate in engagement to minimise risk of Healthcare Associated Infections.

Smoking: The organisation operates a No Smoking policy.

Policies and Procedures: Employees should work within organisational policies and contribute to service improvements in an open, no-blame culture.

Advert Timing

This advert closes on Friday 7 Nov 2025.