Clinical Support Worker - Outpatients Department

University Hospitals of Morecambe Bay NHS Foundation Trust; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider in Lancashire seeks a motivated individual to support clinical service delivery and provide patient-focused care in the Out Patient Department. Candidates should possess NVQ 2/3 in Health & Social Care, have excellent communication and IT skills, and demonstrate experience in a clinical setting. The role promises flexible working opportunities and focuses on compassionate patient care.

Benefits

Flexible working opportunities

Inclusive work environment

Qualifications

• Previous experience in an outpatient or clinical setting is an advantage.
• Demonstrate the ability to work both independently and as part of the wider team.

Responsibilities

• Support clinical service delivery within the department.
• Provide high quality, compassionate, patient-focused care in the Out Patient Department.

Skills

Excellent communication skills

IT skills

Customer care skills

Education

NVQ 2/3 in Health & Social Care

Job description

Overview

Working under supervision, you will be required to work flexibly within the team to support clinical service delivery within the department. We are looking for a motivated and enthusiastic individual to join our team, providing high quality, compassionate, patient‑focused care within the Main Out Patient Department at the Royal Lancaster Infirmary.

It would be desirable if you possessed an NVQ 2/3 in Health & Social Care. Previous experience in an outpatient or clinical setting is an advantage. You must possess excellent communication, IT and customer care skills and demonstrate an ability to work both independently and as part of the wider team.

Hospital Locations & Services

We operate from three main hospitals—Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal—as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI offer a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant‑led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non‑life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. Additionally, local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Working Conditions & Benefits

The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy.

Application Process

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This applies only to roles Band 6 and above and to Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory six‑month probationary period to become familiar with the role and working environment.

We have introduced a new system called Pre‑Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site provides useful information to help you settle into your role, including what to expect from the recruitment clearance process, where to get a uniform, when you’ll get paid, and details on services such as Infection Prevention, Anti‑fraud, Inclusion and Diversity, Care Certificates, and more.