Clinical Support Worker Higher Level – Copeland unit

NHS; Whitehaven; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization is seeking a motivated Clinical Support Worker Higher Level in Whitehaven, England. You will support patients in the community setting, working closely with health professionals. Ideal candidates will have a Level 3 qualification in care and excellent interpersonal skills. The role involves 12-hour shifts and offers a salary of £24,937 to £26,598 per annum.

Benefits

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes

Free counselling service

Qualifications

• Experience working in health or social care.
• Experience with clinical observations and documentation.
• Knowledge of safeguarding and GDPR.

Responsibilities

• Provide high quality care in a community setting.
• Support patients with daily living activities.
• Work as part of a multi-disciplinary team.

Skills

Excellent interpersonal skills

Time-keeping and planning

Basic IT skills

Caring and empathetic

Ability to work independently

Education

Level 3 vocational qualification

National Care Certificate

Numeracy and Literacy Level 2

Job description

Overview

Go back North Cumbria Integrated Care NHS Foundation Trust

Clinical Support Worker Higher Level – Copeland unit

The closing date is 13 November 2025

Clinical Support Worker Higher Level - Community - Band 3

An exciting opportunity has arisen to recruit a motivated and enthusiastic Clinical Support Worker Higher Level - Community - Band 3 to work within Copeland Unit West Cumberland Hospital.

ICC s aim to address the challenges of an aging population and increasing demand on health and care services by providing more out of hospital care and empowering people to take control of their health and wellbeing. This will require new ways of working to focus on preventing ill health and ensure services are sustainable for the future. These new ways of working will follow the same approach across all eight ICCs with flexibility to tailor services to the needs of the local people.

This role requires you to demonstrate the skills and knowledge to support the provision of high quality care, to support patients with complex needs within the community setting.

This is an excellent opportunity for someone who is looking to develop their clinical skills and expertise in caring for patients, working closely with health and social care colleagues to prevent hospital admission, facilitate hospital discharge and promote independence through reablement and management of long term conditions.

Daily working hours are 12 hour shifts, 06:45-19:15 and 18:45-07:15.

Main duties of the job

As a Clinical Support Worker Higher Level - Community - Band 3 in a multi-disciplinary team, work with other health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard. Undertake a range of delegated patient nursing and care duties including clinical observations and recording patient information, under the direction of a registered health care professional. This will include supporting patients with personal hygiene and activities of daily living.

Working largely alone and unsupervised, assess patients, plan and implement care in the community, provide advice and education to patients, carers and colleagues, maintain associated records. Carry out nursing procedures.

Carry out delegated management tasks including line management of other team members.

Flexible working is required to meet the needs of the patient group.

The Care Group is commissioned to provide 24/7 nursing services.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Responsibilities include meeting essential and desirable criteria as outlined in the attached job description and person specification for the role.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; -Theoretical knowledge -Experience of a range of care and related procedures -clinical observations knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2
• Undertaken relevant additional training for Clinical Support Workers

Knowledge and Experience

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation
• Insight into behaviours and skills of a carer and the need for effective team work
• Knowledge of Safeguarding
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies
• Nursing policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
• Caring and empathetic
• Motivated and with a pro-active approach
• Ability to work independently and as part of a team
• Committed to providing high quality patient care
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image
• Reliable, adaptable and dependable
• Venepuncture

Other Requirements

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name

North Cumbria Integrated Care NHS Foundation Trust

£24,937 to £26,598 a year, per annum, pro rata