Clinical Support Worker - EAU (WCH)

NHS; Whitehaven; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Whitehaven is seeking a Clinical Support Worker to assist in the Emergency Assessment Unit. This permanent role offers the chance to provide high-quality patient care in a fast-paced environment, with opportunities for professional development. Candidates must have a Level 3 vocational qualification or equivalent experience and be skilled in clinical observations and documentation. The position comes with a salary range of £24,937 to £26,598 per annum.

Benefits

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Confidential counselling service

Qualifications

• Experience of working in health or social care required.
• Clinical observations and documentation skills are essential.
• National Care Certificate or commitment to complete within 12 weeks.

Responsibilities

• Assist registered nurses with high-quality patient care.
• Maintain patients' privacy and dignity at all times.
• Contribute to housekeeping and ward duties.

Skills

Excellent interpersonal skills

Time-keeping

Basic IT skills

Analytical skills

Education

Level 3 vocational qualification or equivalent experience

Job description

North Cumbria Integrated Care NHS Foundation Trust

Clinical Support Worker - EAU (WCH)

The closing date is 12 December 2025

EAU & Ward 6 Health Care Assistant, Band 3, West Cumberland Hospital, 37.5 hours, Permanent

An exciting opportunity to become a permanent Healthcare Assistant on the Emergency Assessment Unit, Ward 6 & SDEC at WCH. We are an acute fast‑paced area, admitting, assessing and transferring patients to accommodate emergency admissions.

The Emergency Assessment Unit is a 27‑bedded unit providing acute care to emergency admissions, soon to be transformed into a Same Day Emergency Care unit and Ward 6 Short‑stay unit.

We are a fast‑paced, acute care environment delivering safe, effective, quality patient‑centred care.

Main duties of the job

We pride ourselves in fantastic training and education with opportunities to develop both professionally and personally.

• Assist the registered nurses (or other healthcare practitioners) in providing high‑quality patient care.
• When trained and deemed competent, undertake clinical activities, using appropriate equipment.
• Maintain patients' privacy and dignity at all times and provide care in a compassionate and sensitive manner.
• Be an effective part of the multi‑disciplinary team, contributing to the departmental objectives.
• Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.
• Post holder will be expected to contribute to housekeeping and other ward/department duties as required, e.g. general tidiness, replenish stock and ensure clinical equipment is clean, working and stored correctly.
• Contribute to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Certificate of Sponsorship

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

• Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one‑off payment.
• Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one‑off payment.

Benefits

• 27‑day holiday scheme rising to 33 after 10 years
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems
• *Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• Level 3 vocational qualification OR Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties OR Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2
• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a career and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work‑related boundaries.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time‑keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person‑centred care and related procedures.
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro‑active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi‑disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image
• Reliable, adaptable and dependable
• Venepuncture

Personal Circumstances

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training offsite.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Cumbria Integrated Care NHS Foundation Trust

£24,937 to £26,598 a year Per Annum Pro Rata