Clinical Support Worker/Clinical Support Worker Higher Level

South Tees; Northallerton; On-site; GBP 25,000 - 27,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a Clinical Support Worker to join Friarage Hospital, Northallerton. Band 2/3, full-time or part-time, up to 37.5 hours per week, on a fixed-term 12-month contract due to funding.

Based at Friarage Hospital, with opportunities on various wards, the post involves patient support across NHS settings, including personal care, mobility and appointment bookings.

Qualifications

• Excellent interpersonal, communication and active listening skills.
• Basic IT skills to use electronic patient records and Trust systems.
• Numeracy and literacy Level 2 or GCSE equivalents.

Responsibilities

• Provide care across NHS settings, assisting with social and physical activities.
• Assist with personal care, mobility and mealtimes, and book appointments.
• Work on various wards and environments as required.

Skills

Communication skills

Basic IT skills

Time management

Education

Numeracy and Literacy Level 2

GCSE-level equivalent

Job description

Clinical Support Worker/Clinical Support Worker Higher Level

Band 2/3

Main area Corporate Services Grade Band 2/3 Contract Fixed term: 12 months (due to funding) Hours

• Full time
• Part time

Various hours (up to 37.5 hours per week) Job ref 328-CSW-FHS-8038275-A

Site Friarage Hospital Town Northallerton Salary £25,272 - £27,476 per annum (pro rata) Salary period Yearly Closing 02/11/2026 23:59

Job overview

Up to 37.5 Hours per week (Initial Contract will be fixed term for 12 months)

Please you will be based at Friarage Hospital and opportunities on various wards

Clinical support workers (CSW) play a vital role in providing excellent care to patients across all NHS care settings. They can help patients with social and physical activities, personal care, mobility, mealtimes, booking appointments etc.

CSWs can work in hospitals, GP practices, people’s own homes or in the community; roles can vary depending on the environment in which they work.

They can work with many different patient groups, of all ages, including those receiving acute care, people with learning disabilities, physical disabilities or mental health conditions, and in maternity services.

The CSW role can also lead to a range of career opportunities. With the right support, those who exemplify the skills and core values essential to delivering high-quality, compassionate care could, and can, go on to become our future nurses, nursing associates and midwives.

The successful candidates will have excellent communication and basic IT skills and you must be able to work on your own under appropriate supervision. You will also be required to complete the care certificate within 6 months probationary period.

Please note if you are based in the Community, you must have access to a vehicle for work purposes to meet the requirements of the role.

Main duties of the job

Post holders will be appointed at band 2 or band 3 depending upon qualifications.

Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

Care certificate

or

Short courses and completion of

competency workbook equivalent

to Level 3 in a range of patient and

and/or

Equivalent knowledge and

experience in a range of clinical

care duties equivalent to Level 3;

- Theoretical knowledge

- Experience of a range of

care and related procedures

- clinical observations

- knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person specification

Knowledge & Skills

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems to update basic patient