Clinical Support Worker- Clinical Haematology

NHS; Walsall; On-site; GBP 24,000 - 25,000; Part time

Job summary

A prominent healthcare provider in Walsall is seeking a Care Support Worker to assist nursing staff in delivering care to patients. Responsibilities include maintaining hygiene, providing support during emergencies, and adhering to healthcare protocols. Essential qualifications include QCF/NVQ Level 2 in Healthcare, effective communication skills, and the ability to work under supervision. This role offers a part-time, permanent contract with an annual salary of £24,465.

Qualifications

• Ability to use IT systems to record patient information.
• Experience in a healthcare environment preferred.

Responsibilities

• Provide care to patients as delegated by registered practitioners.
• Assist in the maintenance of patient hygiene and comfort.
• Contribute to infection prevention and control measures.

Skills

Communication skills

Ability to use own initiative

Ability to recognize limitations of knowledge

Education

QCF/NVQ Level 2 in Healthcare

Maths and English qualification

Care Certificate

Job description

Job summary

Post holders will support registered nursing staff and other health care professionals in the delivery of nursing care to patients at a level determined by training, competence and experience. They will also assist in the maintenance of the care environment and perform housekeeping, clerical, ancillary and portering roles as requested. NB Postholder should only undertake duties for which training has been received and where relevant, competency-based assessment successfully completed. Postholder must make nurses and others aware of any limitations to competence.

Main duties of the job

The Care Support Worker will:

• Be an integral member of the Clinical Haematology team working under the direct supervision of a registered practitioner.
• Be responsible for providing care to patients as delegated by the registered practitioner.
• Contribute to the maintenance of care environment and quality initiatives to enhance patient care.
• Ensure that their practice adheres to policies, procedures, and competencies.
• Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum, pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 407-WCCSS-7575514

Job locations: Walsall Manor Hospital, Moat road, Walsall, WS2 9PS

Job responsibilities

Personal Care Duties

• Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always demonstrating care and compassion.
• Provide support to the registered practitioner, and where appropriate, other members of the ward / department clinical team as required.
• Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating condition.
• Undertake transfer/escort of patients from one area to another within scope of practice and after appropriate delegation from the registered practitioner.
• Assist in the maintenance of the patients individual hygiene requirements, including supporting/undertaking fundamental patient care such as washing, dressing, skin care, oral care, hair care, nail care etc. Ensure any concerns or changes in the patients' condition are reported to the registered practitioner.
• Assist in the prevention of pressure ulcers, complete required documentation and report any concerns or changes in skin integrity to the registered practitioner.
• Ensure safe and effective use of equipment and other aids deployed to assist patient movement and mobility e.g. walking aids, hoists etc.

Nutrition and Hydration

• Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance with feeding/drinking where appropriate.
• Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners of progress and/or any difficulties relating to dietary/fluid intake experienced by the patient.

Communication

• Communicate effectively and maintain good relationships with patients, relatives, and other healthcare practitioners.
• Ensure that consent is obtained prior to delivering all aspects of patient care.
• Undertake duties as directed by the registered practitioner in relation to all verbal and written communications, ensuring messages and communications are passed to other team members as required.
• Listen to and value the views of patients and their relatives and/or on their experience and discuss this with registered practitioners to improve care and patient experience.
• Actively support and assist in alleviating distress and anxiety for patients and carers in line with their personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner when required.

Infection Prevention and Control

• In accordance with training, ensure safe and effective infection prevention and control (including waste management), handwashing and wearing of Personal Protective Equipment are always adhered to.
• Maintain cleanliness in the work environment in line with Health and Safety and Infection Prevention policies and guidelines.
• Prepare and maintain environments for clinical procedures under the direction of a registered practitioner.

General Department Duties

• Preparing clinic rooms prior to the commencement of any clinics.
• Maintaining clinic rooms and general areas during clinic sessions.
• Under the direction of a registered practitioner, organise the supply and maintenance of materials and equipment, ensuring they are placed in the correct area and present no hazards to staff, patients, or visitors.
• Assist in the transfer of materials and equipment as requested.
• Clean and return equipment used in procedures and treatments or dispose of as appropriate.
• Assist with checking and recording of deliveries to the clinical areas against original orders.
• Assist with stock rotation, minimising the risk of equipment being out of date.
• Report any accidents or potential hazards involving self, patients, other staff, visitors, or equipment to the registered practitioner in charge.
• Chaperone the patient in accordance with policy, ensuring support to the patient in line with Trust policies and procedures.
• Use IT systems where appropriate and trained to do so, to record patient information e.g. fluid balance, nutrition, height, and weight.
• Occasionally participate in audits, surveys, research, and development activities.

Person Specification

Qualifications (Essential)

• QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
• Maths and English qualification
• Care Certificate or ability to complete within 12 weeks of commencing employment

Experience and Skills (Essential)

• Ability to use own initiative
• Ability to recognise limitations of knowledge and competence and practice within these boundaries.
• Able to use and update IT systems with patient information

Desirable

• Experience in a healthcare environment

Communication Skills (Essential)

• Evidence of effective communication skills
• Ability to communicate appropriately with patients, relatives and/or carers.
• Ability to communicate effectively with staff/multidisciplinary team.
• An understanding of their role within the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name: Walsall Healthcare NHS Trust

Address: Walsall Manor Hospital, Moat road, Walsall, WS2 9PS

Employer's website: https://walsallhealthcare.nhs.uk