Clinical Support Worker

NHS; Enfield; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading health service provider in Enfield is seeking a highly motivated Clinical Support Worker to join their team at Chase Farm Hospital. This role focuses on engagement with service users, promoting independence and recovery through group and individual support. Candidates should have experience working with older adults and strong communication skills. The position offers competitive pay and flexible working patterns.

Benefits

NHS discounts

Generous annual leave

NHS pension scheme

Qualifications

• Experience working in a role that requires people engagement.
• Experience with older adults or in a mental health setting.
• Experience planning and running groups or activities.

Responsibilities

• Planning and running group sessions.
• Supporting nutritional and hydration needs during lunch sessions.
• Carrying out physical health monitoring such as vital signs and ECG.

Skills

Ability to plan and run groups and activities independently

Excellent communication skills

Good IT skills

Ability to prioritize and problem-solve

Education

Educated to A level or NVQ level 3 or equivalent

Job description

Job summary

We are looking for a highly motivated Clinical Support Worker to join our Team.

The Hawthorn Recovery Unit is based at Chase Farm Hospital in Enfield and provides assessment and treatment for older adults experiencing mental health problems.

This role is all about engagement with service users and promoting independence and recovery.

You will lead group sessions as well as provide support to service users on an individual basis.

Main duties of the job

• Planning and running group sessions
• Supporting nutritional and hydration needs during lunch sessions
• Welcoming and orientating service users, family members and visitors
• Carrying out physical health monitoring such as vital signs and ECG
• Recording clinical progress notes in patient electronic records
• Making triage telephone calls to service users or family members
• Assisting service users with mobilising and personal care when needed
• Accompanying service users to appointments
• Administrative duties such as processing transport bookings
• Environmental and safety checks

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy

• Provide consistently high‑quality care closer to home.
• Ensure equity of outcome for all, in partnership with North London and each borough.
• Offer great places to work, providing staff with a supportive environment to deliver outstanding care.

Why NLFT?

• Develop and retain staff through leadership behaviours and management programmes and many more opportunities.
• Promote flexible working and support staff with a range of health and wellbeing initiatives.
• Offer NHS discounts, generous annual leave and NHS pension scheme.
• Excellent internal staff network.
• We are proudly diverse.

Qualifications and Knowledge – Essential

• Educated to A level or NVQ level 3 or equivalent.

Qualifications and Knowledge – Desirable

• Additional training e.g. first aid, food handling, phlebotomy.
• Knowledge of recovery and enablement approaches within mental health.
• Knowledge of the benefits of engaging in activity.
• Knowledge of mental health conditions.

Experience – Essential

• Experience of working in a role that requires people engagement.
• Experience of working with older adults or in a mental health setting.
• Experience of planning and running groups or activities.

Experience – Desirable

• Experience of using electronic patient records.
• Experience of carrying out physical health checks e.g. vital signs, ECG.

Skills – Essential

• Ability to plan and run groups and activities independently.
• Excellent communication skills in person, by phone or videocall.
• Ability to prioritise and problem‑solve within daily management of work.
• Adapt communication and approach to facilitate people experiencing hearing or sight impairment, cognitive changes or high anxiety, and to be sensitive to engage those whose first language is not English.
• Good IT skills to include use of email, Word and progress notes in patient electronic records.

Skills – Desirable

• Specific activity skills e.g. cooking, exercise, art, gardening, discussion, cognitive stimulation, relaxation.

Personal Qualities – Essential

• Open and motivated to learn.
• Able to be flexible in working duties.
• Positive attitude to team working.
• Respectful and inclusive approach.
• Able to work regular shifts at the unit (no remote working).

Job details

Date posted: 25 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £29,651 to £31,312 a year (per annum inclusive of HCAS)

Contract: Permanent

Working pattern: Full‑time, Part‑time

Reference number: 455‑NLFT‑0470‑A

Job locations

Warwick Centre, Chase Farm Hospital

The Ridgeway

Enfield

EN2 8JL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

North London NHS Foundation Trust

Warwick Centre, Chase Farm Hospital

The Ridgeway

Enfield

EN2 8JL

Employer's website

https://www.northlondonmentalhealth.nhs.uk/