Clinical Support Specialist, Vascular Division, PVI (South UK)

Cook Medical Incorporated; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading medical device company in the United Kingdom is looking for a Clinical Support Specialist to drive sales and enhance customer service. The role involves engaging with customers, providing exceptional support, and leveraging product knowledge to create sales opportunities. Ideal candidates should have a strong business acumen and preferably prior medical sales experience. Travel is essential, with an average of 2 to 3 overnights per week. Competitive compensation and travel allowances are offered.

Qualifications

• Proven medical sales experience preferred.
• Previous product knowledge is an advantage.
• Excellent written and verbal command of English.

Responsibilities

• Engage with customers to drive sales and enhance service.
• Support product and service delivery to develop sales.
• Provide technical product training to customers.

Skills

Strong business acumen

Good communication skills

Excellent organizational skills

Problem-solving skills

Ability to travel frequently

Numeric skills

Tools

Microsoft Office

Job description

Overview

As a Clinical Support Specialist, you will be instrumental in driving sales revenues within your assigned territory by providing exceptional clinical support to customers. Your responsibilities will include engaging with customers to enhance sales, service, and overall customer experience. By leveraging your clinical expertise and product knowledge, you will support the development of sales opportunities and ensure effective utilization of our product portfolio. Collaboration with internal and external stakeholders, including Commercial Account Specialists (CAS), will be essential in achieving business objectives and maintaining customer satisfaction.

Reporting to: Regional Business Manager

Responsibilities

The responsibilities will encompass, but will not be limited to:

Business Area:

• Utilize the sales processes to create a territory plan.
• Ensure assigned sales revenues for that area are achieved.
• Ensure the price principles are applied in their accounts.
• Demonstrates knowledge of the contract and tendering process to benefit our commercial business.
• If a CAS is in the region:
  • Supports the CAS in meetings with allocated customers.
  • Provide relevant data to support opportunity targeting.
  • Applies business acumen in collaboration with CAS to ensure the commercial business plan objectives are achieved.
  • Identify key stake holders in collaboration with CAS to develop value‑based opportunities.

Customer: Territory Coverage

• Engage with customers to drive sales, service, and customer experience.
• Support our product and service delivery to customers to drive development of sales opportunities.
• Highly clinically and procedural aware, to support and drive sales opportunities by regularly attending clinical cases.
• Provide excellent knowledge of the product portfolio and other possible devices related.
• Responsible for providing service to clinical customers defined.
• Case planning & support using cook products.
• Be present in the labs and help the staff achieve successful outcomes using cook products.
• Present and deliver product initiatives.
• Analysis opportunities within the account by case attendance, customer meetings and data.
• Provide technical product training to customers.
• Collects clinical, procedure and competitor data to support business analysis.
• Manages all assets to customers so they meet the company KPI’s.

Collaboration:

• Participates in commercial tasks to protect current business and creating new opportunities via this business route.
• Support the CAS by providing clinical data and feedback to allow for an improved commercial approach.
• Supports the CAS about the ordering process and key contacts within customer accounts.
• Supports the CAS with competitor data to enhance sales capabilities.
• Demonstrates a strong ability and use of communication skills with internal and external stakeholders.
• Has awareness and judgement to ask for support as required.
• Understands our company structure and the associated roles and responsibilities to support the collaborative approach.
• Understands each customer structure, roles, and responsibilities to aid the collaborative approach.

Organizational:

• Meets or exceeds the administration requirements related to job role.
• Adheres to company policies, process, and procedures consistent with company timelines.
• Understand their role and how it fits into the Cook structure to ensure customer and business objectives are meet.
• Proves in their actions that they understand the importance of teamwork and how it aligns with the companies’ policies and expectations.
• Working closely RBM to ensure goals are achieved and aligned with business plan.
• Participation at relevant local and international exhibitions, meetings and lectures forwarding relevant information to divisional team.
• Provide written reports and analysis to the Regional Business Manager as appropriate.

Qualifications

Qualifications / Requirements:

• Ability to meet frequently with customers and other decision makers.
• Ability to travel frequently throughout assigned territory.
• Proven track record of strong business acumen
• Previous medical sales experience preferred.
• Product or Procedural knowledge an advantage.
• Good communication and inter‑personal skills.
• Language Skills - good written and verbal command of English and other relevant languages.
• Excellent numeric skills.
• Good working knowledge of Microsoft® Office.
• Proven problem‑solving skills.
• Excellent organizational skills.
• High self‑motivation.
• Prior sales experience is preferred.
• Availability and willingness to travel extensively on Company business. Average weekly travel is 2 to 3 overnights per week
• Current driving licence.