Clinical Support Specialist

Circle Health; Worcester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading mental health service provider in the UK is seeking an Operational Clinician to support neuro-developmental services. This role involves providing clinical guidance, ensuring quality care, and collaborating across teams. The ideal candidate is a registered healthcare professional with experience in ADHD/ASD pathways. Join a passionate team dedicated to delivering high-quality care and making a significant impact in mental health services.

Qualifications

• Registered healthcare professional (e.g., Nurse, Psychologist, or similar).
• Experience in ADHD/ASD clinical pathways.
• Strong understanding of clinical risk and safeguarding.

Responsibilities

• Provide clinical guidance on ADHD/ASD assessments.
• Serve as clinical escalation point for queries.
• Ensure consistent clinical cover across functions.

Skills

Clinical expertise

Operational oversight

Team collaboration

Medication management

Incident management

Education

Registered healthcare professional

Current professional registration (NMC, HCPC, GMC)

Job description

We're one of the UK’s leading providers of mental health services, working both privately and in partnership with the NHS to support people and families facing emotional and psychological difficulties. Demand for mental health support has never been higher – and we’re scaling fast to meet it. As we grow, we’re building a brilliant, data‑driven, passionate team to help us deliver high‑quality care to even more patients. Come and join us!

We are seeking proactive and detail‑oriented Operational Clinicians to support the safe and effective delivery of our neuro‑developmental services. This role combines clinical expertise with operational oversight, acting as a key point of contact for day‑to‑day clinical queries, supporting ADHD and ASD pathways, contributing to clinical governance, and ensuring high‑quality care across the service.

Responsibilities

• Provide timely clinical guidance on ADHD assessments, medication titration, side‑effects management, ASD pathways, and other queries escalated beyond administrative teams.
• Serve as a clinical escalation point for queries from internal teams and practising clinicians.
• Issue prescriptions when required, including re‑issuing scripts that have been lost or need correction.
• Support the employed Medicine Management Specialists with medication‑related or clinical pathway queries.
• Ensure consistent clinical cover across key functions, including side‑effects monitoring, rota oversight, and mailbox triage.
• Participate in and/or coordinate complex MDT discussions, ensuring appropriate follow‑up and clinical governance.
• Lead interviews with clinician candidates and provide recommendations to inform hiring decisions.
• Support the investigation of clinical incidents and complaints, ensuring compassionate, thorough, and timely responses.
• Contact clinicians involved in incidents or complaints to gather information, offer support, and assist with reflective practice and learning.
• Provide clinical advice on incident categorisation, risk assessment, and escalation pathways.
• Assist in drafting, updating, and implementing SOPs, particularly where improvements are required following incidents, complaints, or audit findings.
• Support CQC‑related clinical actions, including those arising from internal audits or the current self‑assessment programme.
• Contribute to quality assurance activities, including reviewing incident trends, lessons learned, and compliance monitoring.
• Conduct clinician assessments for ASD and/or ADHD pathways.
• Assist in reviewing clinical information prepared for release in Subject Access Requests (SARs) or data deletion requests, ensuring accuracy and safeguarding compliance.
• Review external reports or documentation that require clinical interpretation before being shared or actioned.
• Provide clear clinical interpretation to support clinical teams and facilitate training for hospital staff.
• Advise on clinical‑safe processes throughout patient pathways, identifying opportunities to strengthen quality, safety, and efficiency.
• Support training, onboarding, and upskilling of operational colleagues to improve their understanding of clinical processes.
• Participate in recruitment processes, including interviewing clinicians where required.
• Collaborate with internal teams to ensure robust handovers, clinical communication, and smooth‑running care pathways.

Qualifications & Experience

• Registered healthcare professional (e.g., Nurse, Psychologist, Psychiatrist, Physician Associate, or other relevant clinician).
• Current professional registration with a relevant governing body (NMC, HCPC, GMC, etc.).
• Experience in ADHD/ASD clinical pathways, including assessments and medication management.
• Strong understanding of clinical risk, incident management, and safeguarding principles.
• Demonstrated ability to work collaboratively across multidisciplinary and operational teams.

Background Checks

DBS Check Requirement – This position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencement of employment.

Equal Opportunities

We are committed to creating an inclusive and diverse workplace. Everyone deserves an equal opportunity to succeed, regardless of background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.