Clinical Support Specialist

Coloplast; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company is seeking a Speech & Language Therapist to join their Customer Care Team in Nottingham. You will provide support for laryngectomy and tracheostomy patients, develop individualized care plans, and contribute to team education. The ideal candidate has over 5 years of experience in relevant patient care and excellent communication skills. This role offers a hybrid working model with competitive benefits.

Benefits

Company pension scheme

Company Bonus scheme

25 days annual leave

Qualifications

• At least 5 years’ experience in Laryngectomy and Tracheostomy patient care.
• Experience delivering education and support to complex care patients.
• Ability to communicate complex information accessibly.

Responsibilities

• Provide high-quality support and information for patients with laryngectomy or tracheostomy.
• Develop individualized care plans with patients and caregivers.
• Train the Customer Care team on products and patient conditions.

Skills

Laryngectomy patient care

Tracheostomy patient care

Education delivery

Excellent communication

IT system understanding

Education

Qualified Speech & Language Therapist

Job description

Select how often (in days) to receive an alert:

Join a growing company with a strong purpose

Do you want to make a difference for people breathing, speaking, and living with a neck stoma?

We are currently seeking a Speech & Language Therapist to join our Customer Care Team.

About the role

The Clinical Support Specialist will be primarily responsible for the support and education of patients, caregivers and clinicians with Atos products and services in Direct Care. The post holder will work with the hospital clinician in collaboration with Atos Clinical Educators and Territory Sales Managers to assess, facilitate and coordinate patient care routines and product usage to increase patient quality of life. The Clinical Support Specialist will develop and implement individualised care plans in collaboration with the patient or patient’s support network to address the patient’s specific product needs to reach mutually established goals.

In addition to providing high quality support to our patients, the Clinical Support Specialist will contribute to the training of our wider Customer Care team, ensuring they maintain a sound knowledge of our customers’ needs and are skilled in meeting these. You will also be on hand to address any troubleshooting required during our patient interactions.

We offer hybrid working so you will have the flexibility to work at home as well as in out head office.

Your Responsibilities

• Provide high-quality support, education and information for people with a laryngectomy or tracheostomy
• Develop and implement an individualised plan in collaboration with the patient, caregiver and clinician to address the patients’ needs and goals
• Provide education and training to the wider Customer Care team on both products and conditions
• Work collaboratively with our field-based clinical and sales teams to grow our service
• Contribute to the overall business strategy by provision of outstanding customer care and product matching

About you

• Qualified SLT with at least 5 years’ experience in Laryngectomy and Tracheostomy patient care
• Experience of delivering education and support to patients with complex care needs
• Excellent communication skills and ability to deliver complex and technical information to patients in an accessible way
• Highly organised and efficient
• Excellent understanding of IT systems/packages
• Positive and can-do attitude even when times are tough
• Understanding/experience of home delivery, prescription or DAC services (desirable)
• Understanding/experience of commercial healthcare services (desirable)

What we can offer you

• Company pension scheme
• Company Bonus scheme
• 25 days annual leave, plus statutory bank holidays with the option to purchase more days
• Life Assurance

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S