Clinical Support Manager

North West Ambulance Service NHS Trust; Preston; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 33 days

Training and development opportunities

NHS discounts

Car Lease Scheme

Cycle to Work Scheme

NHS Mortgages

Childcare Vouchers

Job summary

North West Ambulance Service NHS Trust is seeking an experienced Clinical Support Manager (Band 8a) to lead the Advanced Paramedic Practitioner cohort across Cumbria and Lancashire. The role combines line management, clinical governance and continuous improvement to ensure safe, high‑quality pre‑hospital care.

You will work closely with the Area Consultant Paramedic and Sector Clinical Leads, oversee training and appraisal, and chair forums to share learning.

Qualifications

• Must hold HCPC registration as a paramedic.
• Master’s level qualification in advanced practice.
• Formal teaching/mentoring qualification is desirable.
• Full UK driving licence including C1 and emergency driving qualification.

Responsibilities

• Provide visible, compassionate line management and clinical leadership for the Advanced Paramedic Practitioner team.
• Deliver clinical supervision and ensure ongoing professional development and medicines governance.
• Plan and coordinate rostering, equipment and resources to support safe service delivery.
• Maintain advanced clinical competence through regular shifts and leadership at incidents.
• Monitor clinical quality, audit findings, incidents and performance indicators; drive improvements.
• Lead patient safety investigations and contribute to learning across the area.

Skills

Compassionate leadership

Clinical supervision

People management

Operational coordination

Change management

Education

Master’s-level qualification in advanced practice

Formal teaching or mentoring qualification

HCPC-registered paramedic

Tools

Full UK driving licence (C1)

Emergency driving qualification

Job description

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

We are looking for an experienced, credible and compassionate advanced clinician to join the Cumbria & Lancashire clinical leadership team as Clinical Support Manager.

This is a key Band 8a leadership role with responsibility for the day-to-day line management, clinical supervision, welfare and development of the area’s Advanced Paramedic Practitioner cohort. Working closely with the Area Consultant Paramedic and Sector Clinical Leads, the postholder will help ensure that advanced clinical resources are safe, effective and available to meet patient need.

The role combines people leadership, operational coordination, clinical governance and quality improvement with regular clinical practice at Advanced Paramedic Practitioner level. It offers an opportunity to influence patient safety, professional development and the delivery of advanced pre-hospital care across Cumbria and Lancashire.

Main duties of the job

The successful candidate will:

• Provide visible, compassionate line management and clinical leadership for the Advanced Paramedic Practitioner team, including appraisal, wellbeing, performance, attendance and development.
• Deliver clinical supervision and operational contact time, supporting continuing professional development and assurance of enhanced skills and medicines governance.
• Plan and coordinate operational cover, rostering, abstractions, vehicles, equipment and consumables to support safe and effective service delivery.
• Maintain advanced clinical competence through regular clinical shifts and fulfil relevant clinical leadership functions at significant and major incidents.
• Work with Sector Clinical Leads to monitor clinical quality, audit findings, incidents, complaints, risks and performance indicators, translating learning into improvement.
• Coordinate complex case management and contribute to patient safety investigations and actions in line with the Patient Safety Incident Response Framework.
• Chair the Area Enhanced Care Forum and support learning across the area and wider regional clinical leadership network.
• Represent or deputise for the Area Consultant Paramedic when required and build effective relationships with operational teams, staff-side colleagues and external partners

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

You will be an HCPC-registered paramedic with a Master’s-level qualification in advanced practice, a formal teaching or mentoring qualification, a full UK driving licence including category C1, and an appropriate emergency driving qualification.

You will bring substantial experience of autonomous advanced clinical practice and clinical leadership in the pre-hospital environment, together with demonstrable line-management experience. You will be able to communicate complex or sensitive information, apply HR processes fairly, use data and evidence to support improvement, and work collaboratively across professional and organisational boundaries. We are particularly interested in candidates who demonstrate compassionate and inclusive leadership, sound judgement, personal credibility and the ability to remain effective when priorities are complex or uncertain. You will be expected to role-model NWAS values—Working Together, Being at Our Best and Making a Difference—and our Be Think Do leadership philosophy. Please read the job description and person specification carefully and use your supporting information to explain clearly how you meet the essential requirements.

This Band 8a leadership appointment will follow the NWAS leadership recruitment approach, with a focus on values, behaviours, leadership style and potential as well as relevant experience. Shortlisted candidates
will be invited to attend an assessment process on 16 and 17 November 2026. Further details will be provided to shortlisted candidates.
For an informal discussion about the role, please contact Matt Dunn, Area Consultant Paramedic, [e-mail].

Assessment dates: 16 and 17 November 2026

The Trust reserves the right to close this vacancy before the advertised closing date if sufficient applications are received. Shortlisted candidates will normally be contacted by email, so please check the email account used for your application.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks -Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

• Evidence of relevant clinical and leadership continuing professional development.

Qualification and Knowledge

• HCPC-registered paramedic working to the full scope of autonomous practice.
• Master’s-level qualification in advanced practice.
• Formal teaching or mentoring qualification.
• Full UK driving licence, including category C1.
• Expert knowledge of pre-hospital care and the ability to demonstrate credibility.
• Ability to work collaboratively with other health professionals.
• Demonstrable compassionate and inclusive leadership.
• Experience in the application of HR processes.
• Demonstrable experience of line management responsibilities.
• Experience of audit and evaluation.
• Experience of research in practice.

Experience

• Demonstrable experience of working within a clinical supervisory or leadership setting.
• Demonstrable experience of working within a clinical setting and providing care at advanced practice level.
• Experience of providing clinical leadership to other pre-hospital clinicians.

Values and Behaviours

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Leadership skills, including leadership of people and resources.
• Knowledge and understanding of current health and social care agendas.
• Appreciation of national standards and national policy.
• Ability to work effectively as part of a team delivering clinical care.

Values and Behaviours

• Being at our best – professional and adaptable and takes pride in work.
• Making a difference – act with compassion, kindness and integrity towards everyone.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.