Clinical Support Desk Practitioner - Bicester | South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading emergency care service in the United Kingdom is seeking CSD Clinicians to provide high-quality clinical triage for emergency calls. The role requires autonomy in decision-making and effective communication with health partners. The ideal candidate will have strong critical thinking skills and a commitment to ongoing professional development. Benefits include generous holiday entitlements and NHS pension scheme enrollment.

Benefits

Full training courses

27 to 33 days holiday entitlement

NHS Pension Scheme

Access to well-being support

NHS Discounts

Qualifications

• Ability to provide high quality complex clinical telephone triage using knowledge, skills, critical thinking.
• Experience in clinical decision-making supported by software systems.
• Adherence to local and national clinical governance standards.

Responsibilities

• Work as an autonomous practitioner providing clinical telephone triage.
• Conduct assessments of urgency and priority for incoming calls.
• Provide clinical advice and liaise with health partners for ongoing patient care.

Job description

Overview

SCAS CSD Clinicians remotely monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. CSD Clinicians are required to make dynamic assessment decisions that are supported through the effective use of Trust evidence based clinical telephone decision support software systems.

Responsibilities

• Work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems.
• Review incoming symptom based and health information telephone enquiries and assess for urgency and priority.
• Provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.
• Liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.
• Actively participate in the delivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
• Attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.
• Actively participate in monthly call audit processes including self-reflection.
• Participate in Individual Performance Review and Development (IPRD) and Performance Development Plans.
• Meet all PREP (post registration educational and practice) requirements.
• Ensure continued professional development through mandatory training and within personal development plans.
• Provide evidence based clinical and professional expertise as required to operational colleagues.
• Adhere to all local and national policies, procedures and protocols provided.
• Comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service.
• Maintain confidentiality in relation to all user and South Central Ambulance Service information, ensuring that data is only disclosed in compliance with NHS Protocols.

Benefits

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our Corporate Induction in person, which is held over one and a half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

Please note – depending on your role additional training may be required following on from your corporate induction.

This advert closes on Sunday 16 Nov 2025