Clinical Specialist - United Kingdom

PROCEPT BioRobotics; United Kingdom; On-site; GBP 68,394 - 151,988; Full time

Benefits offered by this job

Full medical coverage

401(k) plan with employer match

Flexible paid time off

Job summary

A medical device company in the UK is seeking a Clinical Specialist to provide technical and clinical support for the AQUABEAM Robotic System. The ideal candidate will have experience with complex surgical procedures and will be responsible for training surgeons and staff, troubleshooting product issues, and working closely with marketing and R&D teams. This role offers a travel requirement of up to 75%, and requires excellent communication and problem-solving skills.

Qualifications

• 2+ years of relevant experience in a clinical or surgical environment.
• Ability to travel upwards to 75%, primarily domestic.
• Prior experience with complex medical devices, specifically robotic technology.

Responsibilities

• Provide technical and clinical support for the AQUABEAM Robotic System.
• Conduct training sessions for surgeons and staff.
• Troubleshoot product issues in the field.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Education

Bachelor’s degree from accredited institution

Tools

Microsoft Office

Job description

Overview

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Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

The Opportunity

The Clinical Specialist will provide technical and clinical support for the AQUABEAM Robotic System and also provide surgeon and staff training, in-service support and clinical assistance for existing and potential customers. This role may also be responsible for field service support including system installations and repairs and making software upgrades.

At the core of this role, we are looking for a seasoned Clinical Specialist who has experience working with very complex surgical procedures and sophisticated robotically assisted operations that require a high level of in-theatre management, attention to detail, and the ability to orchestrate multiple professionals all at once.

In addition, we are looking for an excellent communicator who will regularly inform the Sales & Marketing team of what is being observed in the field relative to PROCEPT BioRobotics commercial activity.

The Clinical Specialist will also work to create competency, comfort, and expertise with all PROCEPT BIOROBOTICS technologies among physicians and support staff. The ideal candidate will exercise independent judgment in planning, organizing, and performing their work. The role will also work closely with R&D on any system modifications or execution of any field-based requirements specific to the AQUABEAM Robotic System.

What Your Day-To-Day Will Involve

• Provides medical professionals with product training, support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
• Works closely with the Professional Education and Sales & Marketing team to design, develop and facilitate training for sites and internal and external customers.
• Ensures Professional Education programs run efficiently, are effective and compliant to our regulatory standards.
• Consults with R&D on product development including updates and any technical development feedback.
• Provides instruction to surgeons and participants in formal classroom and field settings.
• Troubleshoots product issues in the field and respond to R&D and Sales & Marketing staff and customer product issues.
• Works to ensure presentations are consistent with PROCEPT BioRobotics’ goals and objectives and in compliance with PROCEPT BioRobotics’ indications for use.
• Provides customer feedback to Marketing and R&D on product design and customer utilization needs.
• Builds a strong clinical background and understanding with the ability to support Surgeons and Healthcare Professionals.
• Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
• Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.

The Qualifications We Need You to Possess

• Bachelor’s degree from accredited reputable institution
• 2+ years of relevant experience
• Ability to travel upwards to 75% (primarily domestic)
• Prior experience with complex medical device - preferably with a robotic technology
• Solid knowledge in science and medical devices industry
• Computer proficiency in Microsoft Office
• Outstanding communication skills (clear and concise in all forms of communications)
• Ability to function effectively across many departments
• Maintain strong attention to detail
• Ability to handle multiple assignments and effectively adapt or change priorities as needed
• Creative problem-solving skills and the willingness to take calculated risks and act decisively (but should communicate potential consequences to enable informed business decisions)
• Ability and willingness to "roll up the sleeves" and become actively engaged in tactical execution
• Ability to extract and position key data elements from clinical studies that support safety and effectiveness in a concise, compelling manner
• Excellent interpersonal and presentation skills with the ability to persuade in a credible fashion

Understanding PROCEPT's Culture

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At PROCEPT, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers.

And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in PROCEPT’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At PROCEPT, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.

An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!

Benefits of Working at PROCEPT

PROCEPT’s health and wellness benefits for employees are comprehensive. We offer full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, disability coverage, life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and other benefits.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

PAY AND WORK INFORMATION

Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

WORK ENVIRONMENT

We’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Medical Equipment Manufacturing

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