Clinical Service Leader: Quality & Performance

Allscreens Nationwide Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a Clinical Service Manager to provide operational leadership across the relevant clinical specialty and drive quality, performance and service delivery.

You will lead governance, risk management, financial stewardship and workforce planning in collaboration with the General Manager to ensure high standards of patient care and achievement of NHS targets.

Responsibilities

• Provide visible operational leadership to the relevant clinical specialty and promote continual improvement in quality, performance and delivery of Trust objectives.
• Lead the establishment of accountability structures within the relevant clinical specialty ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible.
• Lead, manage and motivate staff within the relevant clinical specialty to deliver and improve services so meeting the needs of patients.
• Develop the business and planning processes throughout the relevant clinical specialty to deliver services to required standards and within the available resource base.
• Develop processes in collaboration with other Operations Managers for the Clinical Service to jointly manage the business, delivery and development of services.
• Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments.
• Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the Trust.
• Service Delivery and Improvement: Ensure the efficient organisation of clinical and non-clinical services within Clinical Specialty, making best use of capacity to deliver activity within the terms of the Trust SLAs and with cost effective utilisation of staff and non-pay resources.
• Review national and local policies and assess local service delivery against these in collaboration with the General Manager - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc).
• Continually analyses service performance data against regional and national data and taking into account potentially conflicting information develop service improve plans.
• Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required.
• Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty.
• To undertake annual business planning and develop long term plans for the Clinical Specialty.
• Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group.
• Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services.
• Financial and Performance Management: Operate as accountable budget holder for the relevant clinical specialty budget and be accountable for all pay and non-pay expenditure.
• Ensure that budgets are managed in accordance with the Trusts Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit.
• Ensure the clinical specialty meets the required performance standards
• Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance from the standard/milestone
• Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken
• Communicate the terms of the SLA throughout the relevant clinical speciality as required for proactive and sound financial management
• Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans and their implementation as part of financial recovery processes
• Create formal reports on service delivery performance and improvement to be shared trust wide and with external partners
• Develop capital and/or revenue business cases for submission to the General Manager for the Programme Investment Group
• The Clinical Service Manager will lead on the development, implementation, establishment and review of performance management systems within the relevant clinical specialty it is critical that this is done collaboratively with other clinical specialties within the Group.
• Risk Management and Governance Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with Trust Infection Control policies and clinical guidelines
• Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of the governance plan for Clinical Specialty and performance management systems are in place
• Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
• Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across Clinical Specialty
• Application of Knowledge At all times the post holder should use their professional management knowledge and experience to assess, plan, evaluate and judge the appropriate interventions
• The post holder should maintain their knowledge of changes in the NHS and in wider industry to enable and direct services to respond to changing requirements and securing best practice.
• Aspire to expand the application of service improvement techniques within the clinical service lines, including QSAR, process analysis and project management discipline.
• Ensure a good knowledge of the key operational and quality policies and procedures to maintain compliance with these at all times and contribute to development of policies and procedures as needed.

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking a Clinical Service Manager to provide operational leadership across the relevant clinical specialty and drive quality, performance and service delivery.

You will lead governance, risk management, financial stewardship and workforce planning in collaboration with the General Manager to ensure high standards of patient care and achievement of NHS targets.