Clinical Service Lead-Rapids | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a skilled Operational Manager for a 12-month fixed-term position to provide maternity cover within the CAMHS Crisis Team. The successful candidate will oversee the day-to-day operations, ensuring effective service delivery and high-quality care for service users. This role involves leadership, team management, budget oversight, and continuous quality improvement, requiring a strong background in mental health services and operational management.

Qualifications

• Experience in leading and managing a team in a clinical or operational setting.
• Knowledge of mental health legislation and evidence-based practice.
• Strong analytical and performance management skills.

Responsibilities

• Lead day-to-day operational management of the team.
• Develop and deliver services to ensure high standards.
• Manage staff and ensure training compliance.
• Oversee the team budget and quality improvement initiatives.

Skills

Leadership

Team Management

Staff Management

Financial Management

Performance Management

Quality Improvement

Clinical Effectiveness

Communication Skills

Job description

A 12‑month fixed‑term position providing maternity cover within the Lambeth CAMHS Crisis Team.

Overview

The post holder will take day‑to‑day operational management responsibility in the planning, directing and management of the Rapids Team (Crisis). They will ensure efficient, effective, evidence‑based, needs‑led service access and delivery, while maintaining a focus on service users and carers.

Key Responsibilities

• Leadership – Support a culture of coaching in line with Trust standards, line‑manage and performance‑manage team leaders and managers, recruit, develop and retain staff, and demonstrate clinical competence and role‑model effective care delivery.
• Team Management – Develop and provide services of the highest standard, ensure practice meets relevant standards with the Service Manager and relevant senior staff, provide immediate advice for complex organisational situations, and establish effective working relationships with colleagues, children, young people, families and stakeholders.
• Staff Management – Safe staffing, regular appraisal and professional development, monitoring sickness absence and leave, ensure staff receive mandatory training, are audit‑compliant, and utilise electronic systems effectively.
• Financial Management – Delegated responsibility for the team budget, ensuring delivery within resources while maintaining quality, and identifying any potential adverse financial impacts.
• Performance Management – Produce and analyse reports and proposals, embed a performance culture with KPI review, develop robust clinical pathways, and provide regular feedback on progress to senior management.
• Quality – Monitor patient safety, satisfaction and outcomes, use dashboards to improve care, investigate complaints and disciplinary issues, and lead continuous quality improvement initiatives using lean methodology.
• Clinical Effectiveness – Ensure resources achieve efficiencies, measure outcomes, engage carers and families, and maintain operational effectiveness and performance targets.
• Clinical Service Provision – Provide assessments, formulate treatment plans using evidence‑based frameworks, implement therapeutic interventions, conduct risk assessment and management, act as care coordinator, and communicate treatment plans sensitively.
• Self‑Management – Stay current with legislation and practice, attend professional supervision, adhere to Trust policies, meet professional standards, and undertake additional duties as directed by the Service Manager.

Stakeholder Engagement

• Work with local commissioners, GP practices, community settings, CAMHS, and local mental health & wellbeing services.
• Attend regional and national meetings as required.
• Collaborate with partners and communities to promote systemic change, mental health equality, and narrowing of health inequalities.

Application Deadline

This advert closes on Monday 8 Dec 2025.