Clinical Product Manager

Healthtech Ltd; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A healthcare technology company based in London is looking for a clinically-trained Product Manager to act as Clinical Safety Officer. The successful candidate will manage clinical safety documentation, oversee compliance with regulations, and ensure that their innovative product meets the standards required for NHS integration. Ideal candidates should possess a medical degree and prior experience managing medical device certifications. Alongside a fulfilling role, they will also benefit from flexible working arrangements, a generous annual leave policy, and a supportive workplace culture.

Benefits

Learning budget

Health and fitness budget of £60/month

Generous sick leave policy

Parental leave with supplementary paid weeks

Paid volunteer days

Regular social outings

Qualifications

• Medical degree and registration with the GMC or equivalent.
• Experience leading an MHRA certification process.
• 2+ years of product experience from idea to delivery.

Responsibilities

• Oversee clinical safety for all products.
• Ensure compliance with UK clinical safety regulation.
• Manage incident investigations and communications.
• Document clinical safety processes.

Skills

Clinical safety knowledge

Product management experience

Understanding of UK clinical regulations

Education

Medical degree

Job description

We're hiring a clinically-trained Product Manager who will operate as Clinical Safety Officer (CSO) for the company. You'll report to Raj (co-founder) and work cross-functionally with our product teams.

Goal expectations

• Achieve the medical device status required to provide AI care navigation and appointment booking within the NHS App.
• Build punchy content so ICBs / Neighbourhoods choose Healthtech-1 as their preferred supplier for care navigation (e.g. academic papers, digestible video explainers, white papers).
• Evolve our product-development and incident-management processes to the highest standards, then create standout content that makes Healthtech-1 famous for them.

Scope of the role

• Clinical safety for all Healthtech-1 products
• DCB0129 documentation, safety cases, hazard logs, clinical safety reports
• Hazard identification workshops and risk analysis
• Clinical incident investigation, communication, and close‑loop follow up
• Medical device strategy and technical file
• Post‑market surveillance and ongoing governance
• Evidence generation for NHS App integration
• Authoring academic papers, white papers, and clinical explainers for ICBs
• Safety requirements in PRDs, design reviews, and release gates
• Data required for safety monitoring and risk detection
• Risk mitigations that require product changes or design decisions
• Product roadmap
• NHS regional relationships and ICB commercial strategy
• IG, cyber security, and non‑clinical compliance
• Day‑to‑day delivery
• Commercial targets
• Engineering resourcing or timelines; Paid volunteer days (additional 2 paid days off per year)

Deliverables

• A strategy document approved by Raj, Lydia, Dom with clear timelines
• Uplifted or produced all key DCB0129 artefacts
• Completed major parts of the technical file
• Gathered early clinical and operational evidence for Bookable
• Completed at least one full hazard analysis (SWIFT)
• Defined the post‑market surveillance process and reporting cadence
• Managed your first incident from identification to communication
• Achieved Class I medical‑device completion (if this is the chosen pathway)
• Embedded clinical safety in product rituals (PRDs, design reviews, release gates)
• Finished the technical file and planned the Class II steps (if this is the chosen pathway)
• Published and marketed your first piece of evidence demonstrating the positive health outcomes of better care navigation (e.g. shorter times from request to care, increased likelihood of the patient seeing the same clinician, or cost savings from patients seeing pharmacy instead of GP, or GP instead of hospital)
• Healthtech‑1 positioned as a clinically trustworthy product ready for national scale

Qualifications

• Medical degree and registration with the GMC or equivalent clinical background (does not need licence to practise)
• Led an MHRA certification process before
• Working knowledge of UK clinical safety regulation and compliance process
• 2+ years of product experience, ideally from idea to delivery at a high‑quality product organisation

Company mission

The world's best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we're on a mission to fix it with technology that actually works.

We love the NHS because it's accessible to all, free at the point of delivery and employs millions across the UK. The system is under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population, which leads to longer wait times, fewer appointments and lower quality care for those who need it most. 35% of NHS staff are employed to complete administrative work all day, every day. That's where we're making a difference, focusing on relentlessly automating repetitive processes within the NHS. Our first product, Automated Registrations, is already used by 24% of GP practices in England, and we are now building more powerful tech that unlocks access to healthcare for the entire nation. Check out bookable.health for a sneak peek.

Benefits and culture

• 4 days in the office each week, with minimum 4 days in person; anchor days Mon, Tue, Fri and flex day Wed or Thu
• Learning budget and yearly allocation for continual growth
• Health and fitness budget of £60 per month
• Generous sick leave policy with additional days for mental health
• Parental leave: statutory terms plus supplementary paid weeks (6 weeks 90% pay, SMP 33 weeks; if 1 year employed, 12 weeks 100% pay, SMP 27 weeks; if 2 years, 18 weeks 100% pay, SMP 21 weeks)
• Fertility leave: extra 5 days off per year if you or your partner are undergoing fertility treatment
• Pension: 3% employer contribution, employees auto‑contribute 5% via Nest
• Paid volunteer days: 2 paid days off per year to give back to a mission of your choice
• Regular social outings every 8 weeks; past events include hiking, DJ nights and group park visits
• Comprehensive EEO statement and inclusive workplace culture

Values

• Simplify the complex
• Trust in radical truth and transparency
• Obsess over the quality of your craft
• Be an owner
• Be both a teacher and a student
• Amplify others
• Find the fun